Who are we looking for?

The Call Coordinator must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.

The Call Coordinator will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. The Call Coordinator will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm.

The Call Coordinator acts as the Director of First Impressions for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.

The Call Coordinator will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center.

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

• Answer phone properly with warmth and friendliness
• Greet everyone with a smile—be positive and cheerful
• Assist management team

Help to share Market Center value story.

Essential duties and responsibilities

• Answer the phone correctly
• Properly route phone calls
• Greet everyone in a positive manner
• Assist management team
• Receive and sort mail and deliveries
• Maintain appearance of the reception area

Communications/Interactions

• Sales Associates – daily
• MCA – daily
• Team Leader – daily

Management responsibilities

• None

Knowledge/Skills

• Positive attitude
• Great verbal and communication skills
• Neat, clean, professional appearance
• High school graduate
• Phone skills and experience
• People skills and experience
• Computer skills

• Fulfill client requests for information or other relevant transaction services in a quick and friendly manner
• Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met
• Track important dates and time limits for transactions and notify relevant stakeholders as needed
• Keep track of all transaction documents in the client database and complete the necessary paperwork

• Must have high school diploma or GED
• Communicates well, both verbally and written
• Possesses a basic understanding of Microsoft Word, Excel, PowerPoint, and customer database systems

At Keller Williams, we believe in the family culture. Even though we are a franchise, we are not a corporate environment. If you like to work with the owners directly then this is the place for you. We ensure everyone is treated equally and Gary Keller, the CEO, is a big proponent of equality.