Who are we looking for?
The Call Coordinator must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.
The Call Coordinator will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. The Call Coordinator will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm.
The Call Coordinator acts as the Director of First Impressions for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.
The Call Coordinator will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center.
What will you do?
These are the standards a well-above-average performer will maintain or exceed:
Help to share Market Center value story.
Essential duties and responsibilities
At Keller Williams, we believe in the family culture. Even though we are a franchise, we are not a corporate environment. If you like to work with the owners directly then this is the place for you. We ensure everyone is treated equally and Gary Keller, the CEO, is a big proponent of equality.