Front Desk Receptionist
Abundance Therapy Center
Los Angeles, CA US
Posted ago
Abundance Therapy Center

We are seeking a dynamic, talented, and fun Intake Care Coordinator to join our team. This is a full-time position (40 hours/week). The Intake Care Coordinator will be responsible for scheduling therapy appointments, handling customer service-related issues, sending out intake forms, putting data into EHR system, verify insurance coverage on insurance portals. The intake Care Coordinator will assist the Office Manager of the practice in supporting the administrative operations of the practice. You will wear many hats in this role and must be a fast learner, can multi-task, and adapt to changes quickly. Must be great talking on the phone with clients, tech-savvy, and learn our EHR system quickly. The ideal candidate is a great communicator with a strong work ethic who is interested in a meaningful role on a supportive team. If this sounds like you, apply today!

Responsibilities

Responsibilities include but not limited to:

  • Manage intake calls (answer phone and email, schedule intake appointments with an appropriate therapist, answer potential client questions)
  • Check insurance benefits
  • Take responsibility of intake metrics (tracking incoming calls, scheduled sessions, referral sources)
  • Communicate with clinicians regarding scheduling
  • Communicate with management regarding intake metrics and streamlining of intake processes
  • Keep EHR client files organized and manage intake paperwork collection
  • Assume responsibility of maintenance of office equipment (printer, paper, filling office cups and treats, etc.)

Qualifications
  • 1+ year of front desk receptionist experience or related job experience preferred
  • Well-versed in taking telephone calls and handling stressful situations
  • High school graduate, G.E.D. recipient, or equivalent
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

  • Knowledge in insurance benefits and verification is highly desired
  • Professional, friendly manner and professional apperance
  • Proficient in Google Suite applications (Google Sheets is a must)
  • Well organized with great attention to detail and accuracy
  • Experience in working in the mental health/health field is highly preferred


Compensation
17 - 18 hourly
About Abundance Therapy Center

Abundance is a group practice of 40+ clinicians with full administrative support and offers competitive pay + benefits package. You have the option to choose a remote or hybrid work environment in a collaborative and positive work culture!


Here at Abundance Therapy Center, we believe in creating the best atmosphere for our clients and employees and giving back to our community. Our mission is to help you thrive, both in your own lives and in your relationships by helping you to reconnect with yourself and the members of your communities and find deeper self-understanding and compassion through psychotherapy. We help navigate difficult emotions, experiences, and life transitions by creating a safe place to grow and heal.

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