Front Desk Receptionist
Shupe Dhawan
Fort Lauderdale, FL US
Posted ago
Shupe Dhawan

We need a Customer Service Specialist – also called our Director of First Impressions – to be the relationship builder and frontline of our Firm’s customer service department. You will play an important role in helping us provide a compassionate and outstanding customer experience.

We rely on you to be on-site and ready to work from open to close each business day. This is a full-time position.

Responsibilities
  • Assist with other administrative tasks, such as data entry, copying, filing etc.
  • Make appointments for employees and ensure the calendar is current and correct
  • Assure incoming and outgoing mail is managed appropriately and handle deliveries
  • Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
  • Take incoming phone calls and respond to emails and ensure the appropriate people receive all relevant information

What you’ll do:

  • Provide front-line customer service to clients, potential clients, community contacts, referral sources, and others, by greeting visitors, screening emails, and answering incoming calls to schedule consultations for potential clients
  • Schedule prospects and potential clients for initial consultations and meetings with the legal team
  • Help clients troubleshoot technical issues over the phone and through email; make appointments for attorneys or send to our referral network
  • Help clients understand how to be an “A+” client
  • Help constantly improve the client experience through consistent communication
  • Do basic data entry and office support tasks such as mail, postage, FedEx, and scanning

Qualifications
  • At least one year of receptionist or administrative assistant, experience, or similar preferred
  • Must have graduated high school, received a G.E.D. or equivalent
  • Has previous experience with word processing programs and basic computer skills
  • Comfortable taking telephone calls and mitigating stressful situations
  • Displays impeccable interpersonal, time management, organizational, and customer service skills

What skills and experience you’ll need:

  • Prior experience in customer service, client relations, or a similar field is also required
  • Contact with the public, professionals, potential new clients, and clients is an essential job function
  • Prior experience with copying, scanning, filing, data entry, basic internet searches for common information.
  • You should be comfortable with basic office technology: Windows, Word processing, Email, Calendaring, PowerPoint, Social media, PDF, electronic document management
  • You should be able to use basic office equipment such as a desktop computer, desk scanner, copy machine, multi-line phone, Fax, and postage meter
  • You need to demonstrate the capacity and desire to quickly learn and implement new technology and systems
  • It is helpful, but not necessary, to have prior experience in a law firm or in the legal services industry
  • Bilingual preferred

What attitudes and traits will serve you well:

  • Conveys confidence on the phone, with a smile
  • Shows empathy to clients and puts them at ease
  • Personable, likable, someone clients and referral sources will compliment
  • Organized and flexible
  • Innovative in finding the best way to do your job and help the firm
  • Self-directed in your daily activities (e., setting priorities, working toward deadlines)
  • Willingness to take direction
  • Flexibility to change priorities as needed throughout the day
  • Changing gears and moving between tasks quickly without getting derailed (or derailing others).
  • Being vocal; letting the partners/supervisors know what works/what doesn’t; who is a good client/who is not; who is a good referral source/who is not
  • Knowing that there are things you don’t know; knowing when to ask questions; not being afraid to ask questions


Compensation
$11 - $14 hourly
About Shupe Dhawan

If you join our team you will get to work in a supportive, fun, and exciting workplace. In addition, you will receive the following:

  • A minimum of 18 (PTO and Holidays) paid days off within your first year after a 90-day probationary period.
  • Job training and support.


Who are we?

We are a multi-practice, statewide Florida law firm. We are growing rapidly. The firm has a stellar reputation in the community and we only hire the best. You'll be on a team of amazing coworkers who always have your back.

We have built a firm where we'd like to work so that you will too!

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