Front Desk Receptionist
Forza Consulting / Keller Williams Realty Cary and Chapel Hill
Cary, NC US
Posted ago
Forza Consulting / Keller Williams Realty Cary and Chapel Hill

Who are we?

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Cary Market Center features a state-of-the-art real estate training room, majestic office space, and friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Cary is a hot spot for agents looking to rapidly build and grow their real estate careers.

Who are we looking for? 

The ladies and gentlemen of Keller Williams Cary must be elite professionals who are hungry, humble, smart; who embody extreme ownership; and deliver gold standard customer service.

The Receptionist must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.

The Receptionist will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. The Receptionist will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and is swayed by enthusiasm.

The Receptionist acts as the "Director of First Impressions" for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible at all times.

The Receptionist will assist the Director of Operations by providing support and feedback to her on all matters affecting the productivity and operation of the Market Center.


What will you do?

These are the standards a well-above-average performer will maintain or exceed: 

  • Greet everyone with a smile—be positive and cheerful
  • Answer phone properly with warmth and friendliness
  • Assist management team
  • Help to share Market Center value story

Essential duties and responsibilities

  • Greet everyone in a positive manner
  • Answer the phone
  • Properly route phone calls
  • Assist management team
  • Receive and sort mail and deliveries
  • Maintain appearance of reception area and office common spaces


  • Sales Associates – daily
  • Director of Operations – daily
  • Other management team members as needed

Management responsibilities

  • None


  • Positive attitude
  • Great verbal and communication skills
  • Neat, clean, professional appearance
  • High school graduate
  • People skills and experience
  • Computer skills

  • Must have graduated high school, received a G.E.D. or equivalent
  • Exhibits working knowledge of Microsoft Office and basic computer skills
  • Displays impeccable interpersonal, time management, organizational, and customer service skills
  • 1+ year of front desk receptionist experience or related job experience preferred
  • Well-versed in taking telephone calls and handling stressful situations
About Forza Consulting / Keller Williams Realty Cary and Chapel Hill

Forza Consulting is a training, coaching, consulting and management company providing services to MAPS Coaching and Keller Williams Franchise Operators and their Agents.

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