Front Desk Manager
DoubleTree by Hilton Norwalk
Norwalk,
CT
US
Posted
ago
DoubleTree by Hilton Norwalk
We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!
Responsibilities
- Generate occupancy reports and compile financial information for the general manager
- Hold responsibility for the front desk budget and order any necessary office supplies
- Lead operations at the front desk and make sure guests have an exceptional stay
- Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
- Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
Qualifications
- Possess excellent management skills, communication skills, and multitasking skills
- Hospitality experience of at least 1 year is required for this role
- High school diploma or equivalent certification required (GED)
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
- Bookkeeping skills and experience with MS Office a plus
About DoubleTree by Hilton Norwalk
Our hotel is off I-95, less than 10 minutes from central Norwalk and attractions like the Maritime Aquarium. We provide free shuttle service to area destinations within six miles — including the Darien train station, for easy access to New York.
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