Hotel Cass, A Holiday Inn Express Chicago at Magnificent Mile
We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!
- Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
- Gather financial information and generate occupancy reports for the general manager
- Handle the front desk budget and order office supplies as needed
- Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
- Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
- Experience with MS office and bookkeeping skills desired
- Hospitality experience of at least 1 year is required for this role
- Possess excellent management skills, communication skills, and multitasking skills
- Must possess a high school diploma or equivalent certification (GED)
- 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
About Hotel Cass, A Holiday Inn Express Chicago at Magnificent Mile
Hotel Cass - A Holiday Inn Express Chicago - Magnificent Mile provides a wonderful experience with unique accommodations. Amenities include plush bedding, oversize flat-screen TV, complimentary high-speed Internet (10MB) throughout the building, and complimentary Hot Fresh Express Start breakfast.
We would love to have you join our team!