Front Desk Customer Service Representative
Saratoga Arms
Saratoga Springs, NY US
Posted ago
Saratoga Arms

EVENING SHIFT - Hotel Front Desk Agent

Are you that welcoming person who possesses people, multi-tasking, and organizational skills? We are looking for a go-getter to work at our 4 Diamond hotel. Duties include, but are not limited to, front desk check-ins, phone reservations, concierge duties, dining room set-up and clean up, supporting the housekeeping department with laundry and room inspections. Should be familiar with the Saratoga Springs area to assist with guest's travel needs. 


24 hours per week, 3 pm - 9 pm shifts THURSDAY - SATURDAY ONLY

Responsibilities

The following are the areas and types of work we are looking to hire for. Do you have the capability to work in all of the various positions below?

Front Desk

  • Greet guests and check them into their room
  • Answer questions and provide general concierge duties (dinner reservations, things to do suggestions)
  • Check guests out at end of their stay
  • Take phone reservations
  • Handle guest payments and reconcile day's accounting
  • Handle guest issues with self-confidence and composure


Dining Room

  • Prep the dining room for breakfast service
  • Clean up the dining room and kitchen
  • Reset dining room for the next day


Group Meetings and Executive Retreats

  • Set up Conference Room
  • Clean up of dining room and kitchen


Housekeeping

  • Inspect cleaned rooms to ensure they're perfect for guest check-in
  • Support with laundry including washing, drying, and folding

Qualifications

  • Warm and desire to serve
  • Ability to juggle multiple duties, sometimes at once, while staying focused, confident and collected
  • Can follow directions easily
  • Doesn't shy away from hard work
  • Has a friendly way about you
  • Is resourceful
  • Works well with other people and builds rapport quickly with team members
  • Has a great attention to detail and quality of work
  • Is a great communicator
  • Takes ownership and pride in your work
  • Adapts very well to changes on the go

Compensation
$14 - $16 hourly
About Saratoga Arms

The Saratoga Arms is a perfect blend of a historic property, immaculately maintained, and an up-to-date facility with all of the modern conveniences of a 4 diamond hotel. We are centrally located, provide extraordinary customer service, have expert knowledge of the area, and cultivate dependable relationships with local venues to provide inside access for our guests, and, most importantly, a strong desire to provide a "Saratoga" experience, not merely a quality hotel experience. 

  • We are a family-owned and operated 30 room boutique hotel
  • We take great pride in our property, our city, and our guests 
  • We are very customer-service oriented; we make things happen for our guests
  • We have a teamwork atmosphere. We lift each other up. The words, "It's not my job" does not work here

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