Front Desk Associate
Topside Inn
Boothbay Harbor, ME US
Posted ago
Topside Inn
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
  • Handle customer complaints as necessary
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
  • Working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Must have graduated high school, received a GED or equivalent
  • 1+ year of hotel industry experience or related job preferred
Compensation
$15 - $16 hourly
About Topside Inn

Spectacular views, beautifully decorated rooms, locally inspired gourmet breakfasts, full concierge services, and so much more await you here at the most reviewed five-star Boothbay Harbor hotel, recently named the ‘Best Inn/B&B in Maine’ by Down East Magazine for 2021. It’s all paired with a convenient location within walking distance of popular attractions, offering the ideal Midcoast Maine experience.

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