We are seeking a full-time Front Desk Agent at Bluebird Cady Hill. Our Front Desk Agents are the first face guests of the hotel see, and they are responsible for interacting with in-house guests, answering phone calls, providing concierge services, and prepping breakfast. They should demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end with delivering a departure experience that makes a guest book their next stay!

This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Basic cooking/baking knowledge is preferred. If you love interacting with people in a positive work environment, apply now!

• Greet and welcome guests in a friendly and professional manner, using their names whenever possible.
• Assist guests in checking into and out of the hotel, ensuring that all standards are met.
• Maintain a comprehensive knowledge of the hotel's programs, amenities, and experiences.
• Know how to operate the hotel's phones and other communication systems.
• Answer incoming calls courteously and efficiently, taking down messages when necessary.
• Have a solid understanding of the hotel's reservation process.

• Must have at least 1 year of experience in the hotel industry or an equivalent job
• Demonstrate the ability to handle phone calls and deescalate situations
• Possess a high school diploma, GED, or similar qualification
• Show strong customer service, interpersonal, organizational, and time management skills
• Previous employment in the hospitality or related industry is preferred
• Capable of taking and managing challenging phone calls
• Educated to a high school level or equivalent
• Possess outstanding customer service, interpersonal, organizational, and time management abilities

A gathering place for wanderers and a resting place for free spirits, each Bluebird by Lark draws inspiration from the great American tradition of hitting the open road with the wind in your hair and the unexpected unfurling before you. There are unforgettable discoveries just miles from your doorstep, and life-changing experiences further afield—and we’ll be waiting for you when you get there. Think of Bluebird as the friend who discovered the coolest new place and can’t wait to show you around. A place where adventurers of all stripes gather around the fire to tell stories from the road. A place destined to become one of your favorite memories from along the way—because we know that it’s the moments in-between that often mean the most to us.

Website: https://www.bluebirdhotels.com/hotels/cady-hill