Q&C Hotel Bar New Orleans Autograph Collection
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Field customer complaints when necessary
- Welcome and provide an exceptional check-in experience to all hotel guests
- Be able to multi-task between phone calls and in-person requests answering questions regarding the hotel and surrounding area
- Work with housekeeping staff to ensure guest rooms are ready for arrival and all requests are handled properly
- Perform general accounting tasks pertaining to front desk duties
- Complete any additional job tasks related to your position
- Comfortable taking telephone calls and mitigating stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school diploma, GED, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Open Availability (AM, PM, and/or Overnight Shifts) at this time we are seeking individuals who will make this position their primary job and we cannot work around additional job schedules.
- Must be able to multi-task and feel comfortable in a busy work environment
- Willing to submit to a Background/Drug test
- Have reliable transportation
- Displays impeccable interpersonal, organizational and customer service skills
- 1 or more years of customer service experience
- Microsoft Office and Opera experience preferred
About Q&C Hotel Bar New Orleans Autograph Collection
We are a great company to work for! Small family feel with all the benefits of a big company.