Front Desk Agent
Holiday Inn Express & Suites Louisville
Louisville, KY US
Posted ago
Holiday Inn Express & Suites Louisville

We are now accepting applications for Front Desk Agent!

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate locations and communicates this information to the appropriate hotel personnel.


Responsibilities

  • Register guests and assigns rooms. Accommodates special requests whenever possible
  • Assists in preregistration and blocking of rooms for reservations
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures
  • Understands room status and room status tracking
  • Knows room locations, types of rooms available, and room rates
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
  • Knows the location and types of available rooms as well as the activities and services of the property
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms
  • Refresh meeting room as needed

Qualifications

  • Education: High school graduate or equivalent. Must speak, read, write, and understand the primary language used in the workplace
  • Experience: Previous hotel-related experience preferred. Opera experience is a plus
  • Physical: Requires typing, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
  • A winning attitude!

Compensation
$14 - $15 per hour
About Holiday Inn Express & Suites Louisville

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. 

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