Front Desk Agent
Holiday Inn Express and Suites - Amarillo TX
Amarillo, TX US
Posted ago
Holiday Inn Express and Suites - Amarillo TX
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities

  • Greets, registers, and assigns rooms to guests.
  • Handles confidential information, including guest records, with a high degree of integrity.
  • Promptly and effectively deals with guest requests and complaints.
  • Answers and routes call as appropriate; takes guest messages with accuracy.
  • Responsible for cash drawer contents and transactions during shift.
  • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
  • Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
  • Assists with sales and marketing efforts as directed by the General Manager and Director of Sales.
  • Offers and properly handles requests for wake-up calls.
  • Records pertinent guest information in the pass-on log.
  • May assist in replenishing breakfast items as needed and keeping the breakfast area clean.
  • Ensures common area/lobby is clean.
  • Performs laundry functions as directed.
  • Other duties as assigned.

JOB REQUIREMENTS:

  • Requires the ability to read, write, and speak the English language.
  • Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
  • Ability to manage difficult or emotional customer situations; including the ability to respond promptly to customer needs and requests for service and assistance.
  • Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
  • Knowledge of and ability to appropriately interpret and follow policies and procedures.
  • Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
  • Skill in the use of personal computers and related software applications.
  • Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business needs.

Qualifications

  • High school or equivalent (Preferred)
  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)


Compensation
$12 - $14 hourly
About Holiday Inn Express and Suites - Amarillo TX

Our Holiday Inn Express and Suites in Amarillo is an award-winning hotel.


We do offer Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance

APPLY NOW
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