Experienced Front Desk Receptionist-Office Assistant
Find Your Balance, Center for Growth & Change Inc
Remote
Posted ago
Find Your Balance, Center for Growth & Change Inc

This is a remote position, but you must be in CA and local to our office in Encino.

Full-time position Monday through Friday between 9 am and 5 pm.

Must have experience with Scheduling Appointments, using Electric Medical Records systems, Office Paperwork, and Collaboration with a team.

Do you have a passion for helping others and love putting a smile on people’s faces? Then you’re a great fit for the Receptionist/Office position on our team! You’ll act as the first point of contact for the business, answer phone calls, schedule appointments and help us with other operational duties to keep everything running smoothly. You will work hand in hand with the office staff, Practice Manager, and Director.

We are a group practice for mental health clinicians who provide psychotherapy to people who struggle with anxiety, depression, PTSD, mood disorders, and other forms of mental illness. We have a collaborative positive work environment. If you’re looking for a role where you make a difference every day, please send us your resume.

This position is for someone who is Bilingual in Spanish Speaking and can handle a fast-paced environment and pays attention to detail. Must have experience working in a very busy office answering phones, scheduling appointments, and communicating with our clients.

Responsibilities

  • Schedule appointments and ensure the business calendar is accurate and up to date
  • Respond to incoming phone calls and emails and make sure the right people receive all important information
  • Use the EMR system for schedule. Experience using EMR systems is a huge plus!
  • Schedule all appointments for our therapists - manage all calendars
  • Follow up with paperwork that clients need to submit before the first appointment
  • Use our Electronic Medical Record system to manage all calendars, appointments, and cancellations
  • Participate in all marketing including cold calling medical clinics and offices (phone calls, posting, emailing)
  • Work with the billing department to oversee insurance billing and verifications
  • Coordinate client care of services

Qualifications

  • Bilingual Spanish Speaking
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Proficient computer skills and knowledge of Microsoft Office and Excel Sheets
  • Must have graduated high school, received a G.E.D. or equivalent
  • Comfortable taking telephone calls and mitigating stressful situations
  • 5 plus years of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred
  • Must have previous experience as a medical office scheduler
  • Responsible and caring personality
  • Must be able to jump in on tasks quickly and be able to handle a fast-paced office
  • Must be able to make decisions on your own with common sense and ask questions if you need help
  • Must be able to communicate with others well
  • Must be able to handle a high volume of calls and be detail-oriented and multitasker

Compensation
$20 hourly
About Find Your Balance, Center for Growth & Change Inc

We are a small but fast-growing mental health center in Encino, CA. As we continue to grow, we continue to add valuable members to our team to help with our growth. We help people every single day to overcome their mental health struggles. Join us in changing the world one person at a time.

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