Experienced Director of Operations
Jeff Ham Team- The Fresh Approach
Mississauga, ON, Canada
Posted ago
Jeff Ham Team- The Fresh Approach

The Director of Operations is the master of systems, consistently seeking new, innovative and efficient processes that save time and money. As a key leader at the hub of our business, the Director of Operations increases the ability of our hub to process transactions, freeing up our agent partners to focus more on generating transactions and closing them. This person relishes the opportunity to build, implement, and manage multiple systems and is seen throughout the organization as the expert on efficiency and systems. This person exhibits a drive to use systems as a strategic tool for creating an advantage for the organization. This individual will have some ability to show patience in finding a solution, though accomplishing the objective is more important for this person than using one specific process. The Director of Operations is a driven individual that strives for greatness and is unwilling to be 2nd.  

The Director of Operations is deeply committed to supporting the growth of all of our agents and team leaders in achieving greater levels of success, and to growing his/her own skills and developing into a supportive leader within the organization. As the success of the business grows, this individual will be responsible for hiring, training, and leading additional department members to ensure all administrative tasks of the lead agent’s business continue to be completed to high standards with maximum efficiency.  

  • Build, implement, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing.
  • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems.
  • Is responsible for all financial systems, including maintaining the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining the budget, and generating financial reports.
  • Oversees all contracts through closing.
  • Creates and maintain an operations manual that documents all systems and standards.
  • Coordinates the purchase, installation, and maintenance of all office equipment.
  • Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members.
  • Warm, engaging, inviting personality.

Essential duties and responsibilities

  • System development, implementation, documentation, and management
  • Information management
  • Oversight of contracts through closing
  • Customer/Vendor relations
  • Bookkeeping (A/R and A/P)
  • Leading administrative department members (as appropriate to organizational structure)
  • Maintaining office supply inventory and office equipment
  • High school graduate
  • Bachelor’s degree preferred
  • Real estate license preferred
  • 1–3 years of service and management experience
  • 3–5 years of administrative experience, preferably in real estate
  • Ability to prioritize and manage shifting responsibilities
  • Great time management skills
$50,000 - $65,000 annual
About Jeff Ham Team- The Fresh Approach

Jeff Ham Team - The Fresh Approach

We are a group of top producing agents who merged together to create the ultimate real estate experience for buyers and sellers. Our mission is to create memorable experiences using a fresh approach, driven by higher standards and unparalleled value and delivered by our dynamic team who is committed to creating clients for life. As a team, we have pooled our talents and resources and added specialized in-house experts in staging, marketing and administration which allows our agents to service our clients at the highest level. Our agents build relationships, they are market experts, they sell homes, they negotiate and they make sure our clients are educated and serviced at the highest level. Our support team handles the details which allows our agents to provide more communication, more attention and more time to our clients.  

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