Executive Assistant (experienced)
Team MJ - Coldwell Banker
Columbus, OH
Posted ago
Team MJ - Coldwell Banker

Our mission is to maintain a first class buying and selling experience for all of our clients and we are seeking an Administrative Assistant who is passionate about helping us reach our objectives and supporting the team.

The ideal candidate will have experience in administration in real estate, leasing, title or mortgage. The natural ability to organize and prioritize daily tasks with accuracy and attention to detail with minimal direction, is critical in this position. Excellent communication and client service skills are a must. It's not uncommon to re-prioritize tasks during the day.

We are seeking someone who adheres to the highest ethical standards, possesses impeccable attention to detail and exhibits an exceptional professional manner. If you have the gift of hospitality, thoroughly enjoy interacting with others and have an amiable, outgoing and pleasant demeanor, we look forward to hearing from you. 

We are searching for a person who genuinely desires to help others, takes pride in their quality of work and also has the ability to multi-task and solve problems. What we do is oftentimes very rewarding work for our clients.

There is opportunity for advancement for someone who desires to contribute to the growth and refinement of the organization they work with. This is an excellent opportunity to contribute to the growth of an organization while advancing along with it. Additionally, we strive to maintain a productive, energetic, pleasant work atmosphere.

Please note: Healthcare benefits are NOT included.
Responsibilities
  • Keep team on track and accountable 
  • Lead weekly team meetings
  • Build, implement and manage all systems for clients, lead generation, database management and back office support
  • Coordinate marketing events and client activities
  • Oversee all listing files and listing marketing (brochures, flyers, online marketing, etc.)
  • Manage website, blog sites and social media
  • Act as a liaison between clients and agents
  • Participate in company-provided training sessions
  • Compile and distribute weekly / monthly reports to clients (buyers and sellers)
  • Manage contract to close process
  • Create and maintain an operations manual that documents all systems and standards
  • Be the first point of contact in handling customer inquiries and complaints
  • Create, maintain and utilize a complete lead follow-up system
  • Keep agent informed about challenges and issues that need to be handled
  • Provide concierge level customer service to clients and customers
  • Work with all preferred vendors, including professional photographers, contractors, etc.
  • Enter critical dates for property sales on shared Google Calendar
  • Shall send out weekly reminders of upcoming critical dates via email
  • Work with the title company as a secondary liaison on any necessary information / documentation to help get the property to a successful closing
  • Coordinate seller listing sign installation and removal at the appropriate times
  • Schedule photographers for all seller listings
  • Continue to take day to day office tasks away from agent, organizing workflow and reducing inefficiencies
  • Maintain team leaders business; schedule, basic day to day activities 
Qualifications
  • Effective multi-tasker (balancer)
  • Technologically savvy and able to learn new programs quickly and able to troubleshoot common issues; proficiency in Word, Excel, Power Point, Outlook and Internet skills
  • Have excellent attention to detail and high-level accuracy with documents
  • Concerned with doing things the right way the first time
  • Flexible in daily routine; ability to prioritize and manage shifting responsibilities
  • Ability to assess, prioritize and act quickly
  • Learning based and solution oriented
  • Deadline driven and extremely organized
  • Open to new ideas and systems
  • Able to stay calm and patient when faced with emotional situations
  • Excellent customer service and interpersonal skills; can empathize and build relationships with a variety of personalities
  • Continue to maintain the good will and reputation of the entire team
  • Able to make quick and effective decisions, solve problems, as well as maintain confidentiality
  • Excellent verbal and written communication skills
  • Proficient in time management
  • A true professional, who supports the entire team in achieving their goals
Compensation
$13.00 - $16.00 hourly (40 hrs per week)
About Team MJ - Coldwell Banker
We are located in a downtown Columbus office building and the office dynamic is energetic. Don't worry, parking is at our expense. Our team is a top producing real estate group, Affiliated with Coldwell Banker -- a top real estate brand recognized globally for its technology and strong support systems. If you're motivated by visionary people and helping others realize the American Dream, apply today.

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