Encompass Mortgage Business Administrator
Posted ago

The Reali Loans, Encompass Business Administrator works with our Loan Officers, Underwriters, Closers, and Loan Processors to configure and refine our evolving loan origination system. This position requires in-depth knowledge of the loan origination workflow and the job functions of all operational roles that participate in that workflow. Strong candidates will possess the ability to communicate directly with internal stakeholders, and translate needs into requirements. 


  • Provide technical direction and support in the development of processes and workflows in the use of Encompass
  • Responsible for analysis, planning, testing, and implementation of projects and tasks
  • Build, test and implement system enhancements such as business rules, custom input forms, workflows, and automation
  • Manage Encompass enhancements through testing of new functionality, deployment to a production environment, and communication to end-users
  • Monitor Encompass updates and address system configuration updates where needed
  • Provide solutions for internal support issues by troubleshooting and resolving issues in a timely manner and escalating to software vendor as needed
  • Ensure effective change management and document configuration
  • Train business units on new features
  • Maintain user access rights
  • Create and maintain Encompass reports/data tapes
  • Additional related duties may be assigned, as required 


  • 2-3 years of Mortgage industry experience
  • 2-3 years of Encompass Administration experience
  • Ability to use data to make decisions
  • Proven ability to work in a full-time remote environment 
  • Knowledge of project management software such as Asana, Trello, or Jira
  • Knowledge of Encompass functionality and ability to coach end-users on how to utilize it effectively.
  • Experience integrating with Blend and proprietary software
  • Experience in configuration of all areas of Encompass settings
  • Experience in working with outsourced/contract vendors to support projects to completion
  • Strong understanding of the loan lifecycle
  • Ability to analyze problems and respond quickly in a fast-paced, demanding environment.
  • Multi-tasking capabilities
  • Ability to manage help desk tickets and user issues timely and courteously
  • Strong verbal and written communication skills 
  • Demonstrates a professional and cooperative attitude
  • Microsoft Excel, or preferably, Google Sheets functions like formulas, pivot tables, and macros.
  • Additional related duties may be assigned, as required

$90,000 and up (DOE)
About Reali

We're here to make home buying and selling simple, affordable, and stress-free. Reali is award winning and made up of collaborative Real Estate experts and proven technologists to deliver transparent, stress-free real estate solutions for buyers, sellers, and agents. Reali has cemented a winning reputation with an A+ from the BBB and was voted one of 2019’s Best Places to Work. At-A-Glance regarding our services: https://reali.com/real-estate-services/

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