Dispatcher
S&S Waste
West Palm Beach, FL US
Posted ago
S&S Waste

Our company is looking for a Dispatcher to assist in handling service routes to meet our customer needs. They will communicate with Drivers and will be responsible for using routing software to establish daily trucking routes. They will handle incoming calls, service orders, direct drivers and resolve issues that may arise. A successful candidate for this position is able to multitask, work well under pressure and build a positive working relationship with our drivers and customers.

Responsibilities

  • Dispatch drivers to calls as they are received using the information provided
  • Handles incoming calls and service orders for scheduling purposes
  • Interacts with drivers and customers daily to ensure operational efficiency
  • Develop and maintain amicable relationships with drivers throughout the day
  • Collaborate with management to modify daily routes to accommodate the needs of customers
  • Assigns routes and service tickets to drivers throughout the day and for the next day
  • Determines daily level of driver staffing to ensure optimal responsiveness and productivity
  • Act as a communication liaison and answer incoming phone calls from drivers and customers
  • Troubleshoots and resolves potential service issues to ensure customer satisfaction
  • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely services
  • Data entry for weekly and monthly reports
  • Maintain and update call logs, call records, and other important documentation
  • Maintain and update dispatch boards and grids
  • Answer emergency and non-emergency calls and document important information
  • Respond to any issues and follow-up by coordinating with the appropriate departments
  • Handles customer compliments and complaints about assigned drivers

Qualifications

  • Bi-lingual (Proficient in English and Spanish)
  • Experience leading teams and people
  • Must be available to work full-time Monday - Friday
  • A minimum of 1-2 years of customer service experience
  • A minimum of 2 years of Waste Service, Logistics or Transportation Dispatching
  • Must be able to work a flexible schedule that includes occasional evenings
  • Strong knowledge of the roadways throughout the immediate area
  • Ability to work in a team environment in high-pressure situations
  • Strong written and oral communication skills are essential
  • Fast typing with experience in Data Entry
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Ability to work well under pressure

Compensation
$20 - $23 hourly
About S&S Waste

S&S Waste is a growing family-owned company established in 1987 specializing in construction based out of West Palm Beach, FL. We provide excellent guaranteed service for construction contractors for waste removal and portable rentals. If you are interested in seeking a role where you can be an impact team member, come grow with us! 


Values:

We are a company that values personal connection, positive smart working people, going above and beyond, loyalty and integrity, and open communication.


Benefits:

Our benefits include Paid Time Off, Medical, Dental, Vision, Life Insurance and Disability, 401k with 4% matching.

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