S&S Waste is a growing family-owned company established in 1987 specializing in construction debris removal and portable rentals based out of West Palm Beach, FL. We provide excellent guaranteed service for construction contractors!
We are seeking a dynamic and results-driven Dispatcher to join our Operations Team! If you are looking for an opportunity to work with a well-established company that values and invests in their team members, come join our team!
Our company values personal connection, positive smart working people, open communication, going above and beyond, loyalty and integrity. We offer great benefits and paid training! Apply today!
- Acts as a communication liaison and answers incoming phone calls from drivers and customers to schedule customers' requests accurately ensuring operational efficiency
- Develops and maintains professional and amicable relationships with customers and drivers
- Collaborates with management to modify daily routes to accommodate the needs of customers
- Assigns routes and service tickets to drivers throughout the day
- Determines daily level of driver hires to ensure optimal responsiveness and productivity
- Troubleshoots and resolves potential service issues to ensure customer satisfaction and follow-up by coordinating with the appropriate departments
- Monitors any sudden route changes or road construction issues and works with drivers to establish new routes for timely services
- Data entry for weekly and monthly reports
- Maintains and updates dispatch boards and grids, call logs, call records, and other important documentation
- Answers emergency and non-emergency calls and document important information
- Handles customer compliments and complaints about assigned drivers
- Bilingual (Proficient in English and Spanish) required
- Minimum 2 years of customer service and dispatching experience in Waste Service, Logistics or Transportation atmosphere preferred
- Ability to work in a team environment in high-pressure situations
- Strong written and oral communication skills
- Strong typing and data entry skills
- Outstanding organizational and multitasking abilities
About S&S Waste
If you are interested in seeking a role where you can be an impact team member, come grow with us!
We are a company that values personal connection, positive smart working people, going above and beyond, loyalty and integrity, and open communication.
Our benefits include Paid Time Off, Medical, Dental, Vision, Life Insurance and Disability, and 401k with 4% matching.