Dispatcher
S&S Waste
West Palm Beach, FL US
Posted ago
S&S Waste

Our company is looking for a reliable Dispatcher to assist in handling trucking routes that keep costs down but meet customer scheduling needs. The Dispatcher will be responsible for using routing software to establish daily trucking routes that make required stops outlined in customer contracts. The successful candidate for this position needs to be able to adjust to last-minute changes and work with drivers to schedule emergency pick-up or delivery for new or established clients when necessary.

Responsibilities

  • Develop and maintain contact with drivers throughout the day
  • Collaborate with management to modify daily routes to accommodate the needs of customers using our Job Cost platform
  • Act as a communication liaison and answer incoming phone calls from drivers on the road and customers
  • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes
  • Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
  • Data entry for weekly and monthly reports
  • Maintain and update call logs, call records, and other important documentation.
  • Maintain and update dispatch boards and grids
  • Maintain and updated registration and renewals of company trucks
  • Maintaining and updating MVR list, as needed
  • Serve as the primary phone answerer for the dispatch department
  • Answer emergency and non-emergency calls and document important information
  • Respond to any issues and follow-up by coordinating with the appropriate departments
  • Handling of customer complaints

Qualities:

  • Sense of Urgency
  • Detailed
  • Independent Worker
  • Fast-paced
  • Can work well under pressure and high volume

Qualifications

  • Bi-lingual (Proficient in English and Spanish
  • Must be available to work full-time Monday - Friday
  • A minimum of 1-2 years of customer service experience
  • A minimum of 1 year of dispatcher experience
  • Must be able to work a flexible schedule that includes occasional evenings
  • Strong knowledge of the roadways throughout the immediate area
  • Ability to work in a team environment in high-pressure situations
  • Strong written and oral communication skills are essential
  • Fast typing with experience in Data Entry
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Ability to work well under pressure

Compensation
$45,000 + annually
About S&S Waste

We are a family-owned and operated company that specializes in construction debris removal and portable rentals since 1987. Our mission is to deliver extraordinary customer satisfaction and build long-lasting relationships. We provide top-notch packages that you wouldn’t get anywhere else! We offer so much more than regular pay! Our benefits are full of perks such as paid time off, healthcare, 401 with 4% matching, bonus and award programs, life insurance, and much more! We are a company that values personal connection, positive smart working people, going above and beyond, loyalty and integrity, and open communication.

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