Dispatch Guide
PEOPLE'S
Santa Ana, CA US
Posted ago
PEOPLE'S

The PEOPLE’S Dispatch Guide is responsible for providing exceptional and professional service to all customers, vendors and guests that order through our delivery service or call the store number. The Dispatch Guide will work in various roles within the company, as outlined below. It is imperative that they represent the brand with professionalism, passion, and provide extensive cannabis product knowledge to every customer. Additionally, a Dispatch Guide is responsible for routing, overseeing, and dealing with logistical issues for all drivers and deliveries.

Responsibilities

  • Answer and route all incoming calls to the People’s stores
  • Provide excellent customer service as well as maintain a professional, positive and friendly attitude when dealing with guests on the phone
  • Follow all store procedures, protocols and rules
  • Cashier transactions with attention to detail and accuracy
  • Cash handling and drawer reconciliation must be impeccable
  • Always maintain a clean and organized workspace
  • Manage, route, track and assign deliveries to a fleet of drivers
  • Accurately track, report and assign cash bags and tips for drivers

Order Fulfillment:

  • Quickly and efficiently place, process and fill online, kiosk and delivery orders
  • Ensure correct product is pulled and bagged for each order
  • Pay attention to details and accurately prepare each order
  • Identify and communicate items unable to fulfill due to inventory discrepancies to the Manager on Duty or Inventory Manager
  • Assist customers with possible substitutions when items are sold out or are unable to be fulfilled

Qualifications

  • Must be at least 21 years of age
  • Must pass a comprehensive background check
  • Valid identification to work in the US
  • Possess strong interpersonal, communication and customer service skills
  • Must be proactive and solution-oriented with a positive attitude
  • Strong multi-tasker and able to work in a fast-paced environment
  • Proficiency in technology software, desktop electronics, MS Office
  • Phone and logistics experience is a plus

Compensation
$13 per hour
About PEOPLE'S

People's California is Southern California’s largest cannabis retail store. As an industry-leading cannabis company, People's provides high-quality products and excellent customer service to recreational and medical customers in the Orange County area. People's prides itself on its knowledgeable staff, sustainable business practices, community involvement, and close relationships with farmers and vendors. 

Our retail store in Orange County is currently hiring new employees. Grow with us!

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