The Director of Operations & Market Center Administrator is a critical member of the Market Center leadership team, which also includes the Operating Principal (OP) and the Team Leader (TL). In collaboration with this team, the Director of Operations & Market Center Administrator uses the systems, tools, and conversations of the Growth Initiative to collaboratively drive the Market Center to profitability through growth in market share. Additionally, this leadership team drives the Career Growth Initiative (CGI) in the Market Center. They lead associates to set goals, point associates to the production solutions that will enable them to achieve their goals, and then engage associates in weekly conversations to keep them on track with their goals.
The Director of Operations & Market Center Administrator can be thought of as the “voice of value” in the Market Center. Using the tools and conversations of the Growth Initiative and Career Growth Initiative, they own the Market Center’s value systems and consistently quantify and communicate value to support associate validity. They use this value to both attract and retain associates, while supporting associates’ growth in production. They monitor their success by inspecting net agent count and profitability, and they meet or exceed the standard of netting at least five associates per month. Additionally, using these tools and conversations, they support associates in building profitable businesses by demonstrating and consulting on shared business-building fundamentals.
The Director of Operations & Market Center Administrator leads the Market Center staff in designing and implementing powerful support and operational systems that empower associate businesses. They are leaders in strategic, financial decision making, ensure appropriate bookkeeping and accounting systems are accurately maintained, complete weekly soft closes, and assess Company Dollar daily. Director of Operations & Market Center Administrator own Market Center profitability and understand that increasing revenue through growth in market share unlimits their opportunity.
The Director of Operations & Market Center Administrator must be an independent decision-maker, self-sufficient, and self-directed in their activities, while understanding their activities must be in complete alignment with the Growth Initiative, the Career Growth Initiative, and the rest of the Market Center leadership team.
Director of Operations & Market Center Administrator s have a track record of success in supportive leadership roles with a background in accounting. They have at least 1–3 years of experience in leading others.
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