Director of Operations - Market Center Administrator
Keller Williams Realty Southwest
Las Vegas, NV US
Posted ago
Keller Williams Realty Southwest

The Director of Operations & Market Center Administrator is a critical member of the Market Center leadership team, which also includes the Operating Principal (OP) and the Team Leader (TL). In collaboration with this team, the Director of Operations & Market Center Administrator uses the systems, tools, and conversations of the Growth Initiative to collaboratively drive the Market Center to profitability through growth in market share. Additionally, this leadership team drives the Career Growth Initiative (CGI) in the Market Center. They lead associates to set goals, point associates to the production solutions that will enable them to achieve their goals, and then engage associates in weekly conversations to keep them on track with their goals.

The Director of Operations & Market Center Administrator can be thought of as the “voice of value” in the Market Center. Using the tools and conversations of the Growth Initiative and Career Growth Initiative, they own the Market Center’s value systems and consistently quantify and communicate value to support associate validity. They use this value to both attract and retain associates, while supporting associates’ growth in production. They monitor their success by inspecting net agent count and profitability, and they meet or exceed the standard of netting at least five associates per month. Additionally, using these tools and conversations, they support associates in building profitable businesses by demonstrating and consulting on shared business-building fundamentals.

The Director of Operations & Market Center Administrator leads the Market Center staff in designing and implementing powerful support and operational systems that empower associate businesses. They are leaders in strategic, financial decision making, ensure appropriate bookkeeping and accounting systems are accurately maintained, complete weekly soft closes, and assess Company Dollar daily. Director of Operations & Market Center Administrator own Market Center profitability and understand that increasing revenue through growth in market share unlimits their opportunity.

The Director of Operations & Market Center Administrator must be an independent decision-maker, self-sufficient, and self-directed in their activities, while understanding their activities must be in complete alignment with the Growth Initiative, the Career Growth Initiative, and the rest of the Market Center leadership team.

Director of Operations & Market Center Administrator s have a track record of success in supportive leadership roles with a background in accounting. They have at least 1–3 years of experience in leading others.

Responsibilities
  • Arrange for team meetings, appointments, and travel

  • Collaborate with the OP and TL to plan for Market Center profitability using the Cap Management tool
  • Collaborate with the OP and TL to build strong systems that enable the Team Leader to regularly conduct market share appointments. Review the Pipeline tool to support the Team Leader in achieving the 4:1 conversation ratio and to validate the effectiveness of systems
  • Help to construct projections in appointments, gross, net, and profit. Regularly communicate actual numbers. Support the team in identifying solutions if actual results are not in alignment with goals
  • On a monthly basis, build the Market Center’s value package, and lead systematic communications of value
  • On a daily basis, use the Daily Company Dollar tool to identify the amount of Company Dollar that has been received for the month, and the amount that is pending
  • Build systems to ensure all associates in production have CGI goals
  • Work with the Market Center leadership team to construct systems to direct associates to the Production Solution that is right for them
  • On a weekly basis, work with the Market Center leadership team to project the CGI call to all associates
  • On a weekly basis, work with the Market Center leadership team to conduct CGI conversations with associates to ensure they stay on track to achieve their goals
  •  Consult with associates on shared business-building fundamentals
  •  Use the Leverage system and tools to build and lead a powerful staff
  •  Lead support and operational systems that empower associate businesses
  • Introduce new products/services to associates
  • Ensure all associate transactions are accurately recorded and tracked
  • Implement full charge bookkeeping (A/R and A/P)
  • Oversee purchasing (supplies and equipment)
  • Complete weekly soft closes and communicate key numbers, any anticipated challenges, and any opportunities to celebrate to the rest of the Market Center leadership team
  • Complete accurate banking and accounting
  • Complete monthly closes and transmit monthly data on time
  • Oversee maintenance of office equipment and technology
  • Create agendas and record meeting minutes

Qualifications
  • High school graduate, G.E.D. recipient, or equivalent required, bachelor’s degree preferred
  • Familiarity with Microsoft Office or similar systems
  • Over 2 years of prior office management experience or similar work experience in a related field
  • Displays strong communication, problem-solving, and time management skills

  • Full charge Bookkeeper (A/R and A/P)
  • People oriented

Compensation
$40,000 - $45,000 yearly
About Keller Williams Realty Southwest

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams Realty Southwest is the place for the industry's best real estate agents. We are the brokerage of choice for top producing agents and is experiencing incredible growth. With industry-leading real estate training, technology, generous commission splits, and an experienced leadership team, Keller Williams Realty Southwest is the ideal place for agents looking to rapidly build and grow their real estate careers. With a nationally recognized Commercial Division and dedicated Business Brokerage, Luxury, High Rise, and Sports and Entertainment verticals, Keller Williams Realty Southwest is at the forefront of brokerage practice in Las Vegas.

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