Director of Operations
Keller Williams
Portland, OR
Posted ago
Keller Williams

The Director of Operations is a key Empire Protector for the growing expansion team. This Director is the master of systems, consistently seeking new, innovative, and efficient business processes that save time and money. As a key leader in the Expansion Hub, the Director of Operations increases the ability of the Hub to process transactions, freeing the Expansion Partners to focus more on generating transactions than closing them. This person relishes the opportunity to build, implement, and manage multiple systems and is seen throughout the organization as the expert on efficiency and systems. This person exhibits a drive to use systems as a strategic tool for creating an advantage for the organization. This individual will have some ability to show patience in finding a solution, though accomplishing the objective is more important for this person than using one specific process.

The Director of Operations is deeply committed to supporting the growth of the Expansion Agent and Expansion Director in achieving greater and greater levels of success They are committed to growing his/her own skills and developing into a supportive leader within the organization. As the success of the business grows, this individual will be responsible for hiring, training and leading additional department members to ensure all administrative tasks of the lead agent’s business continue to be completed to high standards with maximum efficiency. 

The right candidate will thrive in a fast-paced, demanding and rapidly changing environment. They are a builder who is looking for the opportunity to build what has never been built before. Something that there is no established model to follow. We are looking for someone who relishes in new challenges, solving new problems and doing all of this often simultaneously. A leader who is driven by being a part of something bigger than themselves and doing what has never been done before. Someone who wants to write history in building a business that impacts the lives of agent partners across the country. This person is one who likes to be the “go to” for help and for answers. The right candidate is one who seeks accountability, and this is demonstrated daily by showing up and being coachable. Someone who isn’t afraid to fail as long as it is failing forward. This individual possesses strong verbal and written communication skills, rapport building and an eye for detail.

  • Build, implements and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management and marketing.
  • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems.
  • Is responsible for all financial systems, including working with the bookkeeper to maintain the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining the budget and generating financial reports.
  • Oversees all contracts through closing.
  • Creates and maintain an operations manual that documents all systems and standards.
  • Coordinates the purchase, installation and maintenance of all office equipment.
  • Is responsible for hiring, training, consulting and holding accountable all additional administrative department members.
  • System development, implementation, documentation and management.
  • Information management.
  • Oversight of contracts through closing.
  • Customer/Vendor relations.
  • Bookkeeping (A/R and A/P).
  • Leading operations department members.
  • Leading call center members.


  • High school graduate.
  • Bachelor’s degree preferred.
  • Real estate license preferred.
  • 1 – 3 years of service and management experience.
  • 3 – 5 years of administrative experience, preferably in Real Estate.

$60,000 - $80,000
About Keller Williams

We are one of the nations largest real estate teams with over 200 agent partners in over 25 states in over 115 offices.

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