Director of Operations
Mitten Home Team
Lansing, MI US
Posted ago
Mitten Home Team

Does a team culture built around integrity fit you perfectly? Do you enjoy building new systems and relish a good spreadsheet? Do you value hard work? Do you love to learn new ways of doing things? Are you hungry to always do more, be more, accomplish more? Do you enjoy helping others succeed? Do the inner workings of a real estate transaction sound interesting? Does the idea of helping build up your community bring you joy? Do you believe that homeownership is empowering and something we should help everyone achieve? We are looking for a candidate who is a problem solver with a big vision for the future of themselves and the company! This person relishes the opportunity to build, implement, and manage multiple systems, and is deeply committed to completing tasks the right way with a high degree of quality.

The Mitten Home Team is recruiting to bring an amazing person of utmost integrity in to be Director of Operations. This is a full-time position with the possibility of a hybrid remote work model. The Mitten Home Team is focused on learning and growing - always seeking to improve ourselves so that we can improve the quality of service we provide our clients. We seek the individual that will NOT be satisfied with above average, acceptable, or a "that's how it is" attitude. We seek the individual that wants to learn and grow personally, build and develop a business, and take real estate into the next decade and beyond!


  • $60,000 - $80,000
  • Bonus potential
  • Paid Time Off
  • Growth Opportunities


  • Management of operational staff
  • Overall management of CRM/Database
  • Scheduling and execution of all client events, charity work, giveaways
  • Working with the sales team to improve team cohesion and client satisfaction
  • Continued self-improvement and job-related education
  • Maintain the books, pay the bills, handle payroll, assuring the collection of commissions, and maintain the budget
  • Regular review of tools, systems, and integrations
  • Systems building and improvement
  • Establishing and using a framework for recruiting
  • Maintain the culture and customer care systems to ensure business growth and referrals from past, current, and future clients.
  • Create and maintain an operations manual that documents all systems and standards
  • Track and review goals weekly
  • Attend trainings as needed


  • Some college education, Bachelor's Degree a plus
  • High emotional intelligence - a great communicator who works well with people
  • Preferred: 2 years previous experience in real estate or a related field (lending, title, insurance, etc)
  • Preferred: Previous experience in management
  • Preferred: Previous experience in an administrative role
  • Tech Savvy: calendar, email, Google Suite
  • Flexible and adaptable: real estate is an ever-changing industry
  • Incredibly service-oriented attitude
  • Strong written and verbal communication skills 
  • A lifelong learner: must be coachable and able to adapt
  • Accountable, and able to keep the team accountable as well for meeting goals
  • Exceptional organizational and project management abilities
  • Able to handle strong personalities 
  • Calm under pressure

$60,000 - $80,000
About Mitten Home Team

At the Mitten Home Team, our mission is Enriching Lives Through Home Ownership. Our team embodies our values - integrity; do your best, always; a learning-based mindset; stay hungry. With a team of people focused on helping our clients to buy, sell, and invest in real estate, we are able to accomplish our vision - investing in our communities; building careers in real estate; training future leaders. Our families come first and our team is part of our family. By always focusing on a "win-win" goal we create relationships with clients that last through the years. The vast majority of our success is repeated business and referrals. Our most important business relationships are with our team of sales agents and operational staff members. When we take amazing care of those we work with each day, they will in turn take amazing care of the client.

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