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Who are we looking for?
The Director of Operations is an individual who relishes the opportunity to build.implement and manage multiple systems with minimal supervision. He or she is deeply committed to completing tasks the right way with a high degree of quality, attention to detail, and consistent communication. This person has immense focus and can do one thing for a long time without getting distracted, as well as the ability to stay calm amid the whirlwind and urgent matters.
The Operations Manager executes on the team’s mission and makes client experiences and our agents’ careers his/her priority. The right individual will exhibit a natural drive and the ability to influence. A natural sense of urgency, as well as determination and hard work, will be critical to the individual’s success in this role. This person will be the BOSS of all team members even the owner so they will need to feel comfortable directing the ship and leading.
The right candidate will also want to grow his or her own skills and develop as a leader within the team to earn future opportunities. As the success of the team grows, this individual will be responsible for hiring, training, and leading additional team members to ensure all administrative, sales operations and customer experience systems and processes continue to be completed to high standards and with maximum efficiency.
The Director of Operations is deeply committed to:
Key Performance Indicators (KPIs):
80% of all Jim Fussell’s sales are repeat clients or referral clients. The ideal candidate will continue to facilitate and foster great relationships and high customer service expectations.
Maintain minimum business profitability of 20%
Customer survey average of 4.7 or higher (scale of 1 to 5) with 50% or higher response rate
Agent survey average of 4.5 or higher (scale of 1 to 5)
Minimum 4x return on “Farming” investment
Accurate and timely reporting
The Fussell Group is one of the top-performing teams in Kansas City. Their commitment to excellence has outpaced their growth with their competition and they look to continue that expansion and growth in 2020.