Director of Operations
The Jim Fussell Group
Kansas City, MO US
Posted ago
The Jim Fussell Group

Please read this job description in full. You must believe you're the right person for the job!

Who are we looking for?

The Director of Operations is an individual who relishes the opportunity to build.implement and manage multiple systems with minimal supervision. He or she is deeply committed to completing tasks the right way with a high degree of quality, attention to detail, and consistent communication. This person has immense focus and can do one thing for a long time without getting distracted, as well as the ability to stay calm amid the whirlwind and urgent matters. 

The Operations Manager executes on the team’s mission and makes client experiences and our agents’ careers his/her priority. The right individual will exhibit a natural drive and the ability to influence. A natural sense of urgency, as well as determination and hard work, will be critical to the individual’s success in this role. This person will be the BOSS of all team members even the owner so they will need to feel comfortable directing the ship and leading.

The right candidate will also want to grow his or her own skills and develop as a leader within the team to earn future opportunities. As the success of the team grows, this individual will be responsible for hiring, training, and leading additional team members to ensure all administrative, sales operations and customer experience systems and processes continue to be completed to high standards and with maximum efficiency.

The Director of Operations is deeply committed to:

  • Supporting the sales team in achieving greater and greater levels of success through unparalleled sales and marketing systems and support
  • Ensuring our clients have an unparalleled 5-star real estate experience
  • Ensuring our agents have an unparalleled 5-star career by making the in-office experience exceptional for his or her colleagues


Role Responsibilities:

  • Provide leadership and coaching for Operations Team members
  • Communicate effectively with clients and agent team
  • Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, marketing (digital, geographic and brand) and back office support
  • Responsible for all financial systems
  • Ensuring operational compliance with broker and state
  • Update and maintain support documentation for systems and processes
  • Coordinate the purchase, installation and maintenance of all office equipment and fixtures
  • Be the first point of contact for customer inquiries and complaints
  • Keep lead agent informed regarding any client or team problems or issues that
  • need to be addressed
  • Responsible for hiring, training, coaching, and holding accountable all operations
  • team members
  • Responsible for vendor research, selection, and relationship management.
  • Responsible for preparation of team meeting agenda weekly
  • Responsible for updating accountability tracking system weekly
  • Attend The Fussell Group team meetings on Tuesdays
  • Attend The Fussell Group Operations team meetings on Wednesdays
  • Attend one on one meetings with CEO as scheduled
  • Role play review and referral script with team weekly
  • Implementation and adoption of new technologies for the business


  • Real estate license and experience preferred
  • Exceptional organizational and project management abilities
  • Strong written and verbal communication skills
  • Excellent ability to focus
  • Bookkeeping skills
  • Commitment to detail and operational integrity
  • Service-based attitude
  • Proven ability to lead succeed
  • 1-3 years of service and management experience
  • 3-5 years of operations experience
  • Maintain “grace under pressure” and have a sense of humor
  • Be a team player and play to win!

Key Performance Indicators (KPIs):

80% of all Jim Fussell’s sales are repeat clients or referral clients. The ideal candidate will continue to facilitate and foster great relationships and high customer service expectations.

Maintain minimum business profitability of 20%

Customer survey average of 4.7 or higher (scale of 1 to 5) with 50% or higher response rate

Agent survey average of 4.5 or higher (scale of 1 to 5)

Minimum 4x return on “Farming” investment

Accurate and timely reporting

$50,000 - $60,000 plus bonus potential
About The Jim Fussell Group

The Fussell Group is one of the top-performing teams in Kansas City. Their commitment to excellence has outpaced their growth with their competition and they look to continue that expansion and growth in 2020.

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