Director of Operations
Tongg+Partners
Honolulu, HI US
Posted ago
Tongg+Partners

We’re hiring a driven real estate director of operations to support the supervising broker and carry out basic administrative tasks. You’ll serve as a liaison between the broker and clients and be responsible screening and conveying relevant messages and making appointments and travel arrangements for the broker. You will also be responsible for the safe-keeping of customer information in the database, keeping the office supplies well-stocked, and working with other departments when necessary. Candidates should be quick problem solvers, extremely organized, and have some experience in a relevant field. If you think you’d be a great fit, apply today!

Responsibilities

These are the standards a well-above-average performer will maintain or exceed: 

  • Build, implement, and manage all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing
  • Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems
  • Is responsible for all financial systems, including maintaining the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining the budget, and generating financial reports
  • Oversees all contracts through closing
  • Owns and executes all marketing and client events
  • Creates and maintains an operations manual that documents all systems and standards
  • Coordinates the purchase, installation, and maintenance of all office equipment
  • Recruiting, hiring, training, consulting, onboarding/offboarding team members

Essential duties and responsibilities

  • System development, implementation, documentation, and management
  • Information management
  • Oversight of contracts through closing
  • Customer/Vendor relations
  • Bookkeeping (A/R and A/P)
  • Leading administrative department members (as appropriate to organizational structure)

Qualifications
  • Real estate experience preferred but not required
  • Able to effectively communicate to clients and other team members in a timely manner
  • Used to handling private information and meeting hard deadlines
  • Accustomed to navigating computer software such as Microsoft Office and MLS

  • Strong written and verbal communication skills
  • Exceptional organizational and project management abilities
  • Bookkeeping skills
  • Great ability to focus
  • Concerned about doing things the right way
  • Calm under pressure
  • Learning-based 
  • Service-based attitude 
  • Proven ability to succeed
  • High school graduate
  • Bachelor’s degree preferred
  • Real estate license preferred
  • 1–3 years of service and management experience 
  • 3–5 years of administrative experience
  • A true implementer

Compensation
$48,000 - $72,000+ bonus compensation, medical
About Tongg+Partners

The mission of Tongg+Partners is to provide a WOW customer experience for each home seller and home buyer we work with. Knowledge we’ve gained through years of working in the local market empowers us to provide our home buyers and sellers with the advice they need to make informed decisions. Whether it’s selling a home, searching for a home, or negotiating a contract, each member of Tongg+Partners is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding experience creating Raving Fans.


DO NOT CONTACT TONGG&PARTNERS DIRECTLY. DOING SO WILL REMOVE YOU FROM CONSIDERATION. YOU WILL PROCEED WITH OUR RECRUITER.

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