We're looking for an experienced Director of Operations to take us to the next level by optimizing company performance, managing day-to-day operations, and overseeing agent & customer services. You'll be responsible for our existing company procedures, development & implementation of new systems and processes, and managing our employees to ensure we're well-coordinated, productive, and on our A-game. You will foster and maintain inter-office relationships and coordinate between departments to ensure that operations are solid, while all budget goals are met. We're looking for a leader that can integrate into our existing culture and views this opportunity as less of a job and more of a lifestyle.

This position requires you to be in-office 4 days/wk, with the opportunity to work remotely one day per week following a 90-day probationary and training period.

If you're a proven manager, actively seeks out responsibility, recognizes great opportunity, and thrives in a culture of excellence, we want to hear from you today!

• A working understanding of Insurance Management Services including billing, fulfillment, administration, and customer service.
• Willingness to learn our company's internal dynamics, contracts, products, pricing, and procedures.
• Independently lead day-to-day operations, project management, system & process development, and automation.

• Streamline management of 7-12 employees, including, but not limited to, interviewing & presenting qualified candidates to fill open positions, training, skill assessments, and periodic reviews,
• Customer service retention & Agent management, support, and retention.
• Budget adherence, financial oversight and reporting.
• Build out and staff new departments as the company grows.

• Proficient knowledge of Microsoft Office and basic computer skills
• Excellent leadership, analytical, problem-solving, and communication skills
• Bachelor's degree or equivalent experience in a related field
• Proven experience managing a team of at least 5 employees
• Ability to communicate effectively with a dynamic mix of of people, from employees to customers, to agents, owners, and CEOs
• Innovative, independent, and disciplined self-starter

We are a national IMO.

We connect insurance agents and agencies to the most expansive consumer product offerings in the market. We help them sell more, earn more and stay independent. Our agents are family to us, and we support their on-going growth and success in everything we do. At HIGIMO, we pride ourselves on going above and beyond for our producers! Candidate MUST be passionate about serving and empowering others.