Director of Operations
Heritage Home Partners
Federal Way, WA US
Posted ago
Heritage Home Partners

Dynamic residential real estate team is in search of a Director of Operations to organize and oversee the day-to-day operations and client care. Your job will be to spearhead the planning and marketing of client events, complete and file the appropriate paperwork for transactions, oversee important deadlines and notify clients when necessary, as well as listing coordination and client referral/VIP programs. You’ll also work with our team to manage the production of all marketing materials and the facilitation of local events to foster connections with people in the community. Our ideal candidate has superb organizational skills, a knack for customer service, and a positive, proactive mindset!


  • Plan, coordinate, and attend client appreciation events
  • Create marketing materials and content for client appreciation events
  • Input client information into the client database system and oversee touch campaigns
  • Ensure transactions are compliant and prepared for closing
  • Deliver concierge-level customer service to sellers, buyers, and vendors, to improve customer satisfaction ratings
  • Coordinate and lead post-closing systems
  • Develop and maintain operations manual that documents systems and standards for future employees both administrative and sales professionals
  • Schedule activities to generate interest for listings; ex: open houses, social media marketing

  • Excellent leadership skills, analytical skills, and communication skills
  • Exhibits working knowledge of Microsoft Office and basic computer skills

  • Confident in meeting deadlines and handling confidential information
  • Customer service focused
  • Strong organizational and communication skills
  • Time management and interpersonal skills
  • Marketing skills - social media, print, and web-based using Canva and in-house platforms 
  • Composed under pressure
  • Proficiency in spelling, grammar, punctuation
  • Technologically savvy
  • Ability to adapt to frequent pivots and changes of pace
  • Positive energy and attitude
  • Learning-based and coachable
  • Proactive
  • Creative, out-of-box thinker

$50,000 - $55,000 (+ per Closing Bonus)
About Heritage Home Partners

Jackie & November Parker founded their real estate business (and their lives) on the foundation of trust, integrity, and their passion for serving others. They are passionate about giving back in their community, creating a healthy work/life balance for themselves (and their team!) and making sure they play just as hard as they work.

These 2 ladies are a tremendous example of what servant leadership looks like, and they are thrilled to be growing their team.

I also hear that they do a mean car karaoke- check it out here:

We appreciate your enthusiasm, but no calls or emails directly, please! Apply via this website. If you seem like a good fit for the job, you’ll hear from our recruiter at Your Realty Leverage about setting up an introduction interview.

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