Director of Operations
HappyNest Homes Group @ Keller Williams Consultants Realty
Dublin, Ohio US
Posted ago
HappyNest Homes Group @ Keller Williams Consultants Realty

Are you the type of person that thrives on building & implementing systems? Do you enjoy creating, improving, and enhancing the processes that allow a business to run better, smoother, and more efficiently? Are you obsessed with creating the best possible customer journey from the big moments all the way down to the minute details that matter

HappyNest Homes Group in Dublin, OH, is in search of a dynamic leader to call our Director of Operations. 

We're looking for someone with a deep commitment to completing tasks the right way with a high degree of quality. Someone with an immense focus and can do one thing for a long time without distraction. This individual must exhibit a drive and desire to influence; however, the overriding marker of his/her behavior is persistence and stability. 

Responsibilities

  • Faithfully executes the business plan, achieving or exceeding planned P&L objectives
  • Leads, manages and holds the leadership team accountable for achieving agreed-upon commitments
  • Integrates all major operating functions of the business. Ensures everyone is rowing together in the same direction. Models the way, always working toward the greater good of the business
  • Resolves issues effectively—seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner. Ensures the leadership team is healthy, functional, and cohesive
  • Ensures that everyone is truly following, and adhering to, the company’s core processes and operating system with consistency. Demonstrates effective project management skills
  • Dependably demonstrates a relentless obsession with values alignment, focus, simplicity, and clarity
  • Effectively collaborates with the Visionary and stays on the same page. Maintains a high level of mutual respect with the Team Lead. Realizes the unique contributions and ideas that the Team Lead has, and possesses an ability to filter and translate those ideas into functional plans for the company
  • Confirms that all key messages are properly and consistently cascaded across the organization. Inherently ensures that everyone is in the know. Verifies that a high level of effective communication exists throughout the organization
  • Maintain the culture and customer care systems to ensure business growth and referrals from past, current, and future clients
  • Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back-office support
  • Create and maintain employee onboarding systems
  • Help recruit agents to join the team
  • Create and maintain an operations manual that documents all systems and standards
  • Track and review goals weekly
  • Attend training as needed
  • Schedule and coordinate vendor visits to the team
  • Master the systems and websites used in tracking our clients and contracts through closing
  • Supervises all administrative and marketing processes
  • Continually look for ways to save money, increase sales & increase profitability
  • Customer/agent relationship building
  • Build relationships with the clients
  • Acts as a gatekeeper for Team Lead

Qualifications

  • Incredibly service-oriented attitude 
  • Very strong written and verbal communication skills are used to keep all stakeholders informed at all times
  • Exceptional organizational and project management abilities
  • Learning-based, actively and independently seeking out answers when necessary
  • Strong work ethic and timely with very flexible work hours.
  • Ability to focus and complete tasks in a fast-moving environment
  • Attention to detail and accuracy
  • Confidence in dealing with clients and colleagues
  • Calm under pressure
  • Proven ability to succeed
  • Leadership and consensus-building skills
  • Growth minded
  • 3+ years of administrative experience in an office setting

Compensation
$60K+ annually
About HappyNest Homes Group @ Keller Williams Consultants Realty

HappyNest Homes Group has been serving Central Ohio for over 15 years. We are a team of client-centric real estate consultants for Columbus' home buyers and sellers to place their trust in all their residential real estate needs, empowering them, guiding them, and helping them to achieve their goals. We help awesome people to find their happy place.

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