Director of Operations
Bright Ideas Realty at Keller Williams Preferred
Cary, NC US
Posted ago
Bright Ideas Realty at Keller Williams Preferred

The fundamental role of the Director of Operations at Bright Ideas Realty is to be the “Empire Builder and Protector.” We look to this “Ops Boss” to take extraordinary ownership for creating, implementing and improving systems. S/he will consistently seek new, innovative, and efficient business processes that save time and money, improve service to our clients and team, and fuel further growth. This person relishes the opportunity to build, implement, and manage multiple systems, and is seen throughout the organization as the expert on efficiency, protocols, planning, communication, training, and “five star” client experience.

The Director of Operations is deeply committed to supporting the growth of Bright Ideas Realty to achieve greater and greater levels of success, and to growing her/his own skills to develop into a key leader within the organization. As the success of the business grows, this individual will be responsible for hiring, training, and leading additional department members to ensure all administrative tasks of the lead agents’ business continue to be completed efficiently at the highest standards.

An ideal candidate is likely one that has extensive knowledge of the real estate industry. This may be from working in an administrative department for a real estate team or brokerage, or perhaps a position within the mortgage or real estate attorney fields.

  • Take total ownership of all things operations: Build, implement, and manage all systems for transaction coordination, listing management, internal communication, client communication, financial management, information management, central database management, events and marketing
  • Document and facilitate the systems for customer service, buyer and seller lead generation, tracking, on-boarding, off-boarding, and training
  • Manage all financial systems, including maintaining the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining the budget, and generating financial reports including monthly PLs, in coordination with our CPA
  • Within six months of hire: create, maintain and improve BIR’s Operations Manual and BIR’s Video Training Library that documents all systems and standards
  • Responsible for hiring, training, consulting, and holding accountable all additional administrative and marketing department members, contractors, interns and vendors
  • Must have a valid Real Estate License
  • Bachelor’s degree preferred
  • Experience in the following is a must: Real Estate, Transaction Coordination, Titles or Mortgages
  • 1 – 3 years of service and management experience
  • Proven ability to succeed
  • Bookkeeping skills
  • Technologically proficient and able to learn new programs with ease
  • Extremely organized with excellent project management skills
$45,000 - $65,000
About Bright Ideas Realty at Keller Williams Preferred

Bright Ideas Realty is a wife/husband led, fast-growing team. We have a culture based on high productivity, accountability, and a good deal of fun and community impact. We were recently ranked the #8 Keller Williams team in the Carolinas region. We are a family business, and also a place where high-minded professionals gather together to support and grow with each other. We are a business that continually seeks to set standards at a national level of best practices.

Bright Ideas Realty's mission is simple: to provide extraordinary service, deep gratitude and high-powered results to our clients and team members. Success in this mission allows Bright Ideas Realty greater levels of growth, opportunity, and also impact at strengthening local public schools and supporting teachers by giving generously through our “Strong Schools, Strong Communities” program.

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