Director of Operations
Triangle Smart Divorce
Cary, NC US
Posted ago
Triangle Smart Divorce

We are looking for a Director of Operations to work directly with the Firm’s two stakeholders, fractional C-Suite, and key employees to oversee everything except the practice of law. This includes not only strategic planning, human resources, project management, recruitment, and critical administrative and financial oversight, but is also a key leadership role in sustaining firm culture. 

We need a Director of Operations who is a pro at workflow and project management, who deeply understands employee engagement, who is metrics-driven and KPI-obsessed, and who will be invested in making important contributions to the success of the Firm. 

Responsibilities

The position encompasses a wide range of activities with involvement in all phases of administration, personnel, finances, facilities, and business systems. We need someone with the experience and maturity to keep the Firm’s needs in the forefront and work closely with the Owner and key staff on strategy, policy, problem-solving, and decision-making. This position will be responsible for planning, organizing, directing, and controlling the day-to-day operations of the Firm, and for directing the implementation of Firm policies. Responsibilities include:

  • Assisting the Firm Administrator with recruitment and hiring
  • Day-to-Day operations of the firm, including human resources
  • Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
  • Working with the bookkeepers on payroll and benefits
  • Overseeing and managing vendors
  • Managing office facilities
  • Assisting with drafting, implementing, maintaining, improving and monitoring execution of the Firm's policies and procedures
  • Ensuring the Firm's business systems and processes are documented and followed
  • Preparing financial reports for the stakeholders and conducting strategic meetings

Qualifications

We are building a Firm where systems run the business, and people run the systems. This position is responsible for improving both our people and our systems. 

You must be able to show evidence of your prior success with:

  • Playing a role in management of teams of 15+ people and budgets of $2,500,000 or more
  • Systems management and process refinement to ensure matters are handed appropriately so that client needs are met, legal and ethical requirements are met, and clients receive excellent service
  • Employee engagement and leadership, recruitment, hiring, onboarding, training, coaching, supervision, and termination
  • Learning how to measure what matters and using common financial reports to make business decisions (budget variance, P&L, cashflow forecast)
  • Managing bookkeepers, accountants, technology services, and other vendors
  • Prior experience is a law firm is required. Previous experience in a family law firm is preferred
  • Being credentialed by the Association of Legal Administrators as a Certified Legal Manager is preferred, but not required

We care about skills and experience. We care just as much about your behaviors, habits, and attitudes…the right person for this role must:

  • Not only “adapt” to change, but lead change – drive it and thrive in it
  • Have strong analytical and technical abilities and demand fast, but carefully thought-out results
  • Talk more about the solution than the problem
  • Never hesitate to praise when deserved and correct when needed
  • Have a sense of humor but also be able to be serious
  • Have keen conflict resolution skills (not conflict avoidance skills)

Compensation
$100,000 - $125,000, plus bonuses
About Triangle Smart Divorce

Our firm has grown rapidly and has been very successful … without the guidance of a director of operations. We are proud of the Firm we have built. But there is a lot of room for improvement and expertise. We will be bringing in someone from the outside to help us manage and grow our firm. The right person for this position is someone we can develop trust in and who will trust in us. 

At Triangle Smart Divorce, we specialize in helping people make wise decisions that lead to better results for all involved, whether you are starting a relationship, ending a relationship, or already divorced. We put a lot of time and energy into our hiring process because we believe in having a strong Team environment. Every member of our Team must be a good fit for our Law Firm. You will be working with other Team members to deliver an outstanding experience. We also play an abundance of 80's music, classic rock, and an occasional list of pop hits!

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