Director of Operations / Administrative
Charlie & Company Realty at KW
Stamford, CT
Posted ago
Charlie & Company Realty at KW

Your job title: Director of Operations - Administrative

Where you will work: Stamford CT

Who are we looking for:

The Director of Operations is the empire protector for the growing expansion empire. This Director is the master of systems, consistently seeking new, innovative, and efficient business processes that save time and money. As a key leader in the team, the Director of Operations increases the ability of the team to process transactions, freeing the leader to focus more on generating transactions than closing them. This person relishes the opportunity to build, implement, and manage multiple systems, and is seen throughout the organization as the expert on efficiency and systems. This person exhibits a drive to use systems as a strategic tool for creating an advantage for the organization. This individual will have some ability to show patience in finding a solution, though accomplishing the objective is more important for this person than using one specific process.

The Director of Operations is deeply committed to supporting the growth of the team in achieving greater and greater levels of success, and to growing his/her own skills and developing into a supportive leader within the organization. As the success of the business grows, this individual will be responsible for hiring, training, and leading additional department members to ensure all administrative tasks of the lead agent’s business continue to be completed to high standards with maximum efficiency.

Responsibilities

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

  • Build, implement, and manage all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing.
  • Assist as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems.
  • Responsible for all financial systems, including maintaining the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining the budget, and generating financial reports.
  • Oversee all contracts through closing.
  • Create and maintain an operations manual that documents all systems and standards.
  • Coordinate the purchase, installation, and maintenance of all office equipment.
  • Responsible for hiring, training, consulting, and holding accountable all additional administrative department members.


Essential duties and responsibilities

  • System development, implementation, documentation, and management
  • Information management
  • Oversight of contracts through closing
  • Customer/Vendor relations
  • Bookkeeping (A/R and A/P)
  • Leading administrative department members (as appropriate to organizational structure) Communications/Interactions 
  • Team Leader – daily
  • Agents - daily
  • Administrative Department (as appropriate to organizational structure) – daily
  • Buyers/Sellers/Vendors – as appropriate

Qualifications

  • High school graduate 
  • Bachelor’s degree preferred
  • Real estate license preferred
  • 1–3 years of service and management experience
  • 3–5 years of administrative experience, preferably in real estate
  • Compensation: Negotiable depending on experience

Compensation
$50,000 - $60,000 + bonus
About Charlie & Company Realty at KW

Who are we?

The mission of the Charlie & Company team is to provide a premier customer service experience for each home seller and home buyer we work with. Knowledge we’ve gained through years of working in the local market empowers us to provide our home buyers and sellers with the advice they need to make informed decisions. Whether it’s selling a home, searching for a home, or negotiating a contract, each member of the team is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result.

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