Director of Inside Sales
Chantel Ray Real Estate
Virginia Beach, VA
Posted ago
Chantel Ray Real Estate

Primary Purpose

The Director of Inside Sales provides management and leadership for the Inside Sales call center department by developing and maintaining: department procedures and operations, effective training and development for call center employees, as well as develop proper analytical models to ensure the department is meeting its goals. 


Major Duties and Responsibilities

  • Ensures core competencies and business process required for success.
  • Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company. Serve with other departmental management to facilitate relationships among members of these various departments and locations in order to achieve the organization's goals and objectives.
  • Collaborate with marketing and other company departments to facilitate new marketing, messages, campaigns and offerings. Liaise with Marketing departments to ensure brand consistency and increase sales.
  • Collaborate with other departments in order to develop sales strategy for enhancing the company’s growth.
  • Ensure the consistent implementation of effective sales processes for optimum performance and success of the organization.
  • Report on team performance by identifying and implementing actions needed for achievement of goals.
  • Supports all tactical management functions.
  • Report on team performance by identifying and implementing actions needed for achievement of goals.
  • Suggests and implements improvement to optimize lead qualification and lifecycle process.
  • Contributes to the development and implementation of rules of engagement as well as policies, procedures and programs.
  • Develops, maintains, and reports on monthly and quarterly team forecasts.

Supervisory Responsibility

  • This position manages all employees of the department and is responsible for the performance, management, and hiring of the employees within that department.


Minimum Requirements


  • Minimum of 3-5 years of sales call center leadership experience.
  • Proficient in Microsoft Windows, Word and Excel.
  • An interest in learning basic real estate practice. Ability to acquire a real estate license.
  • Strong attention to detail and process management skills.


  • High School Diploma

Preferred Skills/Qualifications

  • At least 5 years of experience in a director-level sales call center leadership role.
  • Bachelor’s degree in business or related field.
  • 5+ years experience with Salesforce

$65,000 - $100,000
About Chantel Ray Real Estate

At Chantel Ray Real Estate we want to change the way real estate is done in our country. It’s kind of like Apple wanting to change technology. At other big companies - they call themselves “franchises” but they are truly just brands. At Chantel Ray Real Estate, we are different. Our vision is to be the only TRUE real estate franchise that provides an EXCELLENT and CONSISTENT customer experience 100% of the time.

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