Director of First Impressions
Steinbacher, Goodall & Yurchak
Williamsport, PA US
Posted ago
Steinbacher, Goodall & Yurchak

We’re seeking a sharp and savvy Director of First Impressions for our busy law firm to assist with paving the way for a great client experience at our firm!

Our Director of First Impressions is the "voice of the firm" as that first contact for those that need our assistance. This role will speak with potential clients, gain an understanding of their situation and get them ready to meet with our office.

If you’re an excellent multitasker who thrives in a fast-paced environment, we want to hear from you!


  • Assist clients or potential clients with scheduling appointments or initial consultations, while providing great client service
  • Organize and maintain the calendars for various staff members to ensure all appointments are correctly and promptly added
  • Answer phone calls, direct caller to appropriate staff member, and/or e-mail appropriate staff member a message related to the call
  • Perform general operational tasks including but not limited to answering the phone and forwarding messages, copying, scanning, mailings, and postage, assisting drop-in clients, filing paperwork, handling voice mail messages, etc., all according to Firm policies and procedures
  • Ensure the highest level of client satisfaction by responding in a timely manner to all client calls, questions, or inquiries
  • Be proactive and ensure client issues are brought to the attention of the Attorney throughout the process and all client deliverables are timely


  • High school diploma or general education degree (GED)
  • Minimum two years of related customer service and scheduling experience
  • Knowledge of Microsoft Outlook and Word
  • Able to meet demanding deadlines in a fast paced environment
  • Strong organization skills

$15 - $17 hourly, DOE
About Steinbacher, Goodall & Yurchak

We are an elder care and special needs law firm with locations in Williamsport, State College, and Wyalusing, PA. We provide protection in times of prosperity, security in times of uncertainty, and comfort in times of crisis.

Steinbacher, Goodall & Yurchak was established in 2002 by Julieanne E. Steinbacher who, in addition to being an attorney, is also a gerontologist and social worker. The vision of the Firm is to provide our clients with an individual and unique plan to protect their assets for future generations while providing for their immediate and future needs. At Steinbacher, Goodall & Yurchak, clients are served by a team of attorneys, social workers, and legal assistants who dedicate their professional lives, day in and day out, to finding the answers to client questions. We will give our clients peace of mind that comes from knowing that they have prepared for the inevitabilities of life.

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