Director of Client Services
Keller Williams Golden Triangle Realty
Kitchener, ON
Posted ago
Keller Williams Golden Triangle Realty

The Director of Client Services must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.

The Director of Client Services will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. The Director of Client Services will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm.

The Director of Client Services acts as the First Impression for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.

The Director of Client Services will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center.

Responsibilities
  • Assure incoming and outgoing mail is managed appropriately and handle deliveries
  • Answer phone calls and emails and communicate relevant information to the appropriate parties
  • Assist with other administrative tasks, such as data entry, copying, filing etc.
  • Arrange appointments for employees and keep the calendar up-to-date
Qualifications
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • At least one year of receptionist or administrative assistant, experience, or similar preferred
  • Must have graduated high school, received a G.E.D. or equivalent
  • Well-versed in taking telephone calls and handling stressful situations
  • Proficient computer skills and knowledge of Microsoft Office
Compensation
$18 hourly
About Keller Williams Golden Triangle Realty

Frequently recognized as the most innovative and agent-friendly Real Estate Brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Golden Triangle Realty Market Center features a state-of-the-art real estate training room, majestic office space, and friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Golden Triangle Realty is a hot spot for agents looking to rapidly build and grow their real estate careers.

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