Director of Client Services
Keller Williams Innovation Realty Inc.
Kitchener, ON
Posted ago
Keller Williams Innovation Realty Inc.


The Part-Time Director of Client Services must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.

They will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. Will also need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and is swayed by enthusiasm.

The Part-Time Director of Client Services acts as the First Impression for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.

They will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center.


  • Answer phone properly with warmth and friendliness
  • Greet everyone with a smile—be positive and cheerful
  • Help to share Market Center value story
  • Maintain appearance of reception area
  • Properly route phone calls and emails
  • Respond accurately and in a timely fashion to all email and phone call requests
  • Update and maintain back-office systems with accurate information

  • High school diploma, G.E.D. or equivalent
  • Proficient computer skills and knowledge of Microsoft Office
  • 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Well-versed in taking telephone calls and handling stressful situations

  • Neat, clean, professional appearance
  • Above-average experience with software applications (e.g. Excel/Word/Email/Power Point)
  • Must be available from 3:30pm - 8pm Monday- Friday and Saturdays 10:00am - 4:00pm

$15.50 hourly
About Keller Williams Innovation Realty Inc.

Frequently recognized as the most innovative and agent-friendly Real Estate Brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Innovation Realty Inc. brokerage features a state-of-the-art real estate training room, majestic office space, and a friendly atmosphere that is recognizable the moment you enter. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Innovation Realty Inc. is a hot spot for agents looking to rapidly build and grow their real estate careers.

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