Director of Client Satisfaction
Wen Guo Real Estate Group
Palo Alto, CA US
Posted ago
Wen Guo Real Estate Group

The Sales Manager is an individual who is highly sociable, draws energy from working with people, and is optimistic and outgoing. This is a Full-Time position for an energetic, enthusiastic, and “non-selling" Sales Manager. The ideal candidate will have a proven track record of success as a leader and will be well-versed in KW systems and business models (this is not a requirement).

Client Care Coordinator needed for a top-ranking Real Estate Team in the Palo Alto area. The Client Care Coordinator leads the buyer side of the team by hiring, training, consulting, and holding accountable all Buyer Specialists and Showing Assistants. In addition, he/she demonstrates on a daily basis the management ability, knowledge, attitudes, skills, and habits of a high-achieving buyer agent who is committed to putting clients first, doing the right thing, and to seeking win-win agreements.

This person is a top producer and has a track record of leadership. They have risen to the top of leadership positions in every area of their business, career, and personal life. They are dynamic, attractive, and highly impressive. They are highly assertive, passionate, people-oriented individuals who operate with high urgency.

They have strong communication skills and naturally connect with others. When people who know them describe them, they point to their energy and passion as their most dominant characteristics.

Their burning desire is to build the dominant real estate company in their market. They have a need to influence others. They can prove this by demonstrating where they have used influence to recruit agents to Keller Williams and their previous companies. They possess a strong desire to have a position where they lead and influence others.


  • Salary Range: $80,000-$200,000 (base salary + commission)
  • 401k
  • Medical insurance 
  • Paid Time Off (PTO)
  • Bonuses - Considered after a 60-day period
  • Rapid growth potential


  • Oversee the training for existing sales associates (new and experienced) in key area of business
  • Lead sales and business meetings
  • Manage staff to acceptable professionalism and job performance
  • Research competition and develop business prospecting and marketing strategies to successfully compete
  • Facilitate regular sales meetings
  • Conduct performance reviews of staff and associates


  • Extraordinary people skills
  • Leadership, management, team-building skills
  • Goal setting, planning, accountability skills
  • Problem-solving skills
  • Proactive, positive attitude
  • Above-average recruiting skills
  • Career development and training skills
  • Top-producing sales success track record in recent past
  • Real estate knowledge, experience, and skill with emphasis on residential real estate
  • Computer and MLS experience
  • Track record of success in past jobs/tasks

$80,000-$200,000+ commission
About Wen Guo Real Estate Group
  • Wen Group is one of the top realtor teams in the Bay Area in Keller Williams Realty. Wen’s outstanding knowledge of Bay Area neighborhoods, solid construction background, and unparalleled marketing skills has led her team to the top 1% of agents nationwide.
  • Wen group is a fast growing company with transaction volume doubling every year, and has reached around 100 transactions a year.
  • All 5 star reviews across from all platforms. Their satisfied clients bear testimony to their strong technical background, individualized approach, customer service, honesty, and integrity.
  • Wen and her team have worked with clients from all walks of life – ranging from first-time homebuyers with modest budgets to corporate leaders, though going through a divorce, singles, newlyweds, and investors.
  • Half of the teams are agents and half is admins, great energy and synergy between the team members, collaboration is common.

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