Director of Care Coordination
The Legacy Elder Law Center
Leesburg, VA US
Posted ago
The Legacy Elder Law Center

Firm Overview: Our firm is client-centered and focused on the unique legal and care needs of the elderly, their families, and individuals of all ages with special needs. Through a comprehensive collection of highly individualized services delivered with honesty, respect, and compassion, we help protect what matters most to our clients: Quality of life, cherished relationships, family wealth, and peace of mind. Our areas of service include personal service to relieve stress, care coordination, long-term care and disability planning, estate planning, fiduciary and trust services, guardianships and conservatorships, Medicaid and VA Benefits Planning, and probate and trust administration.

Position Overview: The Director of Care Coordination is the social service professional on the client’s team. He or she develops long-term relationships with the clients and the families and assists with evaluation care and residential options, assessing eligibility for public benefits, managing care transitions, coordinating legal and fiduciary services, and providing support to family caregivers. The DCC is the family’s primary point of contact with the firm for life care planning services and serves as a liaison between the client and his/her family and the appropriate community resources. The DCC is an advocate both within the firm and in the community. 

This position is full-time and is based out of the firm’s main office in Leesburg, Virginia. The DCC reports to the firm’s President and Vice-President for Planning. He/she reports, for administrative purposes, to the Practice Manager. The DCC collaborates/coordinates with the firm’s Vice-President of Business Development, the Senior Medicaid and Fiduciary Services Paralegal, the Senior Litigation Paralegal, the Senior Planning Paralegal, and outside community resource providers. The DCC supervises one or more client care coordinators.

Salary and Benefits: Salary is competitive based on experience and credentials, with a bonus structure. The firm offers a generous benefits package including paid vacation and holidays, monthly 3/4 day weekends with special rewards when goals are met, excellent medical insurance, 401(k), free estate planning after six months of employment, continuing education and professional association membership and dues. The firm boasts a very collegial and family-friendly environment.

Responsibilities

Client Relations:

  • Meet the client in his/her current environment to evaluate capacity and assess gaps between current and required care
  • Develop a comprehensive care plan and counsel family on care issues and concerns.
  • Interface with clients and families to gather information necessary for creating and communicating the care plan; translate “legal-speak,” “benefit-speak,” and “long-term care-speak” to assure understanding
  • Serve as an ongoing resource to client and family by answering questions, visiting the client, and periodically reviewing the care plan in view of changed circumstances
  • Facilitate client/family access to community resources, including locating recreational activities, housing, vocational opportunities or services, providers to teach life skills, and relevant health services; assists clients in developing natural resources and making contact with social support networks
  • Advocate the position of the client within the firm to assure best practices and continuous improvement in the delivery of our services
  • Maintain confidentiality of all client information, including the fact that someone is a client, except as necessary to obtain services for that client, or with the client’s express, written approval as noted on LELC’s fee agreement and authorization to represent form
  • Assist with execution of legal documents (witnessing, signing, etc.)
  • Assist in gathering required signatures, documents, etc. for public benefits applications
  • Advocate for the client with residential facilities, service providers and physicians

Community Relations and Marketing:

  • Stay current on care options in the community, including the variety of options and their quality
  • Represent the firm to the healthcare and long-term-care community through frequent visits. Create positive relationships with management staff for purposes of client care maximization and mutual referrals
  • Participate in professional associations, both to enhance skills and to communicate the firm’s services
  • Educate the community about the firm’s services and service model through speaking engagements, articles, and networking

Potential Client Initial Consultations:

  • Conduct “Trust-based” initial consultations by telephone
  • Assess whether or not a caller’s concerns/needs are appropriate for LELC
  • Use empathetic listening skills to connect with and calm the caller and then to tease out the aspects of their story that fit with the services of LELC offers
  • Focus the caller on pertinent issues and discourage risky behavior
  • Clearly communicate LELC services
  • Ask probing questions about finances, cognitive status, ADLs, and family dynamics
  • Return inquiry calls, schedule appointments, enter calendar notes, and check conflicts

Qualifications

Position Requirements: 

  • Minimum of LCSW, MSW, LPN, or RN
  • Experience within the medical field or public benefits is a plus, but is not necessary
  • The DCC is a self-starter who is organized, works independently, and has strong leadership skills
  • The DCC must be comfortable working with people from a wide range of backgrounds and providing prompt guidance with empathy, honesty, respect, and compassion. He or she must be able to guide and advise clients and families through difficult transitional or crisis situations, helping them to get the care and support they need and restoring a sense of calm and peace of mind to their families
  • Strong writing skills are necessary to deliver comprehensive care plans to clients
  • Because client needs are unpredictable, the DCC must be adaptable and able to re-evaluate plans and recommendations as circumstances warrant

Compensation
$50,000 - $65,000 yearly
About The Legacy Elder Law Center

At the Legacy Elder Law Center, we focus on elder law, estate planning, special needs law, and resolution of disputes involving estate/trust matters, fiduciary duties, and guardianships/conservatorships, as well as other closely related practice areas. We are a steadily growing, nationally recognized, yet small and collegial Northern Virginia law firm located in downtown Leesburg, Virginia. We take a highly personal and customized approach to the practice of law.

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