Director of Agent Services
KW Legacies
Vaughan, ON CA
Posted ago
KW Legacies

Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Legacies Realty has industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, Keller Williams Legacies Realty is a hot spot for agents looking to rapidly build and grow their real estate careers.

Who are we looking for?

The Director of Agent Services must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.

The Director of Agent Services will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. The Call Coordinator will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm.

The Director of Agent Services acts as the Director of First Impressions for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.

The Director of Agent Services will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center.

Responsibilities

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

  • Answer phone properly with warmth and friendliness
  • Greet everyone with a smile—be positive and cheerful
  • Assist management team
  • Help to share Market Center value story.

 
Essential duties and responsibilities

  • Answer the phone correctly
  • Properly route phone calls
  • Greet everyone in a positive manner
  • Assist management team
  • Receive and sort mail and deliveries
  • Maintain appearance of reception area

 
Communications/Interactions

  • Sales Associates – daily
  • MCA – daily
  • Team Leader – daily 

Qualifications

Knowledge/Skills

  • Positive attitude
  • Great verbal and communication skills
  • Neat, clean, professional appearance
  • High school graduate
  • Phone skills and experience
  • People skills and experience
  • Computer skills

Compensation
$36,000 - $45,000 yearly
About KW Legacies

Austin, Texas-based Keller Williams, the world’s largest real estate franchise by agent count, has more than 930 offices and 177,000 associates. The franchise is No. 1 in units and sales volume in the United States. In 2018, Training magazine inducted Keller Williams into its Hall of Fame of top training organizations across all industries in the world.

Since 1983, Keller Williams has grown exponentially and continues to cultivate an agent-centric, education-based, technology-driven culture that rewards agents as stakeholders. The company also provides specialized agents in luxury homes, commercial, and farm and ranch properties. 

http://kwlegacies.ca/

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