Director of Agent Services
Keller Williams Realty Boston Northwest
Concord, MA US
Posted ago
Keller Williams Realty Boston Northwest

The Director of Agent Services is an operationally-focused leader with high integrity and a track record of business success. This individual is driven, they exhibit a take-charge, results-oriented approach to goals and thrive seeing others achieve. Through a team of coordinators and leveraging third-party resources, the Director of Agent Services supports our sales agents by offering a variety of value-added services, including branding, marketing, transaction coordination, and client concierge . They are skilled in business, marketing and administration.


  • The Director of Agent Services will identify opportunities for agent services, consult with the leadership team on the business opportunity in engaging with such services and implement and measure the success and engagement of those services. 
  • They are hands-on in helping sales agents implement those services in their businesses and ensuring agent satisfaction.
  • The Director of Agent Services should be highly skilled in managing relationships, and scaling service and support quickly.
  • They view customer service as the foundation of their action plan.
  • They are authentic, servant-leaders. 


  • 3+ years of real estate industry experience
  • Four-year college degree
  • Bright, upbeat, energetic, and fast-paced
  • Diplomatic and tactful
  • Strategic thinker, able to organize ideas
  • Easily communicates solutions to others
  • Good with quick problem-solving solutions
  • Quick to pick up and understand new ideas and concepts
  • Prefers order and certainty
  • Accurate, thorough, and organized
  • Determined, persistent, and direct
  • Willing to move forward, take action and solve problems quickly
  • Goal setting, planning, and accountability-based leadership  
  • Excellent at building rapport  
  • People-oriented with strong people skills 
  • Strong written and verbal communication skills 
  • Learning-based attitude 
  • Proven track record of leading, developing, and effectively leveraging a team 

About Keller Williams Realty Boston Northwest

This is an opportunity to work with a company that values people, integrity, hard work, and fun! Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams Realty promotes a people-focused, technology-driven, education-based culture. Our unwavering commitment to this strong culture has continued to attract the leading professionals in the industry. These professionals have succeeded in placing our office in the top 1% of all real estate offices in the United States and contributed to Keller Williams Realty becoming the country's #1 real estate company!

Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.