Director of Administration
Collins Family Law Group
Charlotte, NC US
Posted ago
Collins Family Law Group


We are looking for a Director of Administration. This is an executive-level position … a full-blown, bona fide Director of Administration responsible for a wide range of activities in all phases of administration, personnel, finances, facilities, and business systems.

We need someone with significant hands-on experience. You will handle key administrative responsibilities and play a major role in shaping firm culture.

You must have experience managing a team of more than 75 people and a budget of more than $20,000,000 in multiple offices. This is not a position for an “Office Manager” or an “Administrative Assistant.”

PLEASE NOTE: We have specific instructions to follow at the end of this posting. If you are interested in applying, you must follow all the instructions. 

We have put a lot of energy into building our “A team” and we need to take it to the next level. As you know, the Director of Administration is a key hire; it is crucial that we get this right! Our process might take a little longer than you’re used to…but it’s worth it. If you take the time to read this ad and follow the instructions to apply, we will be excited for the chance to learn more about you.


 The Director of Administration will work closely with the Owner on firmwide strategy, systems development, and HR issues. This position will be involved in overseeing all phases of administration, personnel, facilities, technology, and security, and will be responsible for planning, organizing, directing, and controlling the day-to-day operations of the Firm.

Our Director of Administration will be responsible for managing and overseeing the systems that run the business and the people who run those systems.


Business and Strategic Planning

  • Collaborate with the Owner and other department directors to create the annual business plan, annual budget, and strategic calendar
  • Work with the Owner and key vendors to improve financial controls and analyze key financial reports to identify inefficiencies in the Firm and spot opportunities for improvement to the Firm’s bottom-line

Employee Supervision, Leadership, Engagement and Performance Management

  • Supervise and train non-attorney staff using techniques that drive engagement
  • Evaluate Key Performance Indicators (KPIs) and make recommendations to the Owner regarding their work assignments, salaries, bonuses. and discipline

Human Resources Management

  • Implement and enforce the Firm's personnel rules and employment policies
  • Evaluate positions, workloads, and capacity to determine attorney and non-attorney hiring needs
  • Recruit, interview, and screen applicants for attorney and non-attorney positions
  • Coordinate employee leave and position coverage, supervise payroll, and administer the Firm’s benefit plans

Workflow and Business Systems

  • Create and improve critical business systems to ensure profitable operations
  • Ensure all systems are documented (policies, procedures, scripts, templates, automations) and organized
  • Create an internal audit system to trigger red flags when systems are not working optimally, investigate the reason for the failures, and propose solutions (whether related to personnel, technology, workflow, etc.)

Vendor Management

  • Coordinate with and supervise bookkeeping on general ledger and trust accounting
  • Liaison with IT, professional service, and other vendors to facilitate the smooth operation of the back-end operations of the Firm

Facilities Management

  • Refine and maintain the Firm’s technology infrastructure to minimize waste and maximize internal efficiencies within the firm
  • Approve the purchasing of office equipment and supplies using the approved budget
  • Ensure emergency protocols are in place and staff are trained to execute them

You must be able to show evidence of your prior success with:

  • Working in accountability to a business plan and budget
  • Helping law firm businesses navigate the complexities of rapid growth
  • Refining business processes to improve law firm profitability
  • Using project management to ensure clients’ matters are handed appropriately, legal and ethical requirements are met, and clients receive excellent service
  • On-boarding, supervising, continuous training to drive employee engagement
  • Managing Human Resources functions (recruitment, interviewing, payroll, benefits administration)
  • Understanding and using common business reports to make decisions (budget variance, P&L, cashflow forecast)
  • Managing facilities, security, technology vendors



Who you are is just as important as what you will do. The right person for this role must:

  • Embrace candor and compassion in communications and interactions
  • Have a sense of humor in equal measure to your sense of compassion
  • Not only tolerate and adapt to change, but seek change out and drive change for growth
  • Seek out and uncover performance issues and recommend solutions
  • Have a high energy level
  • Have keen conflict resolution skills (not conflict avoidance skills)
  • Be metrics-driven and KPI-obsessed
  • Someone we can develop trust in and who will trust in us
  • Be able to “manage up” to help us help you get your job done
  • Demonstrable experience managing a workforce of at least 75 employees and a budget of $20,000,000. 
  • Significant responsibility for business operations such as human resources, technology, facilities, finance, and marketing. Experience in operational process refinement, budgeting, and HR is of the highest importance.
  • Prior legal experience is required. Knowledge of family law will be helpful but is not required. (If you don’t know how the matrimonial courts work in North and South Carolina, you need to commit to getting up to speed quickly because you will be expected to make sure cases and clients are getting the attention they need and that the staff is following the rules.)

Salary is dependent upon experience. The compensation package includes an incentive program commensurate with performance. We will define specific KPIs for expected law firm growth, profitability, and culture.


This will be a multi-phase top-grading interview process so we can get to know each other and make sure we are a good match. Applying now is the first step. If you don’t follow the instructions for applying, your journey stops here. (Yes, we are serious about this. Following instructions is pretty important for a Director of Administration who is supposed to make sure everyone follows the rules.)

Submit your resume and a cover letter in PDF. The letter should tell us (a) why you would be great for this job, (b) what makes you nervous about this job, and (c) what your favorite movie is and why.

About Collins Family Law Group

We are a fast-growing Family Law Firm with multiple offices in North Carolina and South Carolina. 

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