Design Operations Manager
Elite Austin
Austin, TX US
Posted ago
Elite Austin

Elite Austin is a local design company specializing in home staging, furniture rental, and design services. We are currently searching for a Design Operations Manager to add to our energetic and fun team. We are looking for someone with leadership experience, project management skills and a meticulous eye for organization and detail. The ideal applicant is a self-starter with a positive attitude, is a great communicator and loves working with a team of people.

The Elite Austin Design Operations Manager is responsible for leading and managing our staging design department while still balancing a successful outcome for our clients, designers, and company goals.

Key Traits
Team leader with a focus on collaboration and a positive reinforcement leadership style

Positive/flexible mindset, forward thinker, self-starter and action-oriented executor, creative problem solver

Strong time management and project management skills communication and administrative skills

A meticulous eye for detail, organization, and able to manage multiple tasks

High integrity and accountability

Interest in self-improvement, learning and growth

Responsibilities

Design Staging Department Leadership

  • Forecast and plan for upcoming projects, furniture and labor needs
  • Lead the team in daily design staging operations focusing on a successful outcome, efficiency, and troubleshoot any challenges
  • Assure the team is consistently following processes procedures lead quarterly KSI (Key Success Indicator) meetings; work closely with our designers to continue to help them grow monitor pricing to assure we are achieving our target margins
  • Assist operations team with estimates and design staging client communication assist in continually improving processes and procedures to increase quality and maximize efficiencyResolve any challenges with clients by working with designers and operations participate in weekly Management meetings

Client Relations

  • Complete successful site visits, consultations, and installations build strong relationships with our clients, provide amazing customer service, and repeatedly exceed client expectations to help generate new and repeat business
  • Properly set, manage and fulfill client expectations

Projects

  • Complete design projects from start to finish: balance successful outcome and client satisfaction while meeting company guidelines
  • Balance past, present and future projects create design plans/sales orders; strategically allocate inventory based on level of project while considering the needs of future projects pack Prep for projects 24 + hours prior to install work closely with logistics department and approve all inventory pulled for installation to avoid hot shots
  • Lead install team in an efficient and productive manner while being detail-orientedNotify operations of any challenges in order to implement solution
  • Update client throughout installation and walkthrough once complete: if our client elects not to do a walkthrough email them after photos within 1 hour of install site Visits: complete site visit checklist and upload checklist and photos within 1 hour of site visit
  • Estimates: generate estimates in a timely manner (right after site visit or within 24 hours of site visit at the latest)
  • Pre-Install Sales Orders: complete sales orders and have ready for inventory coordinator minimum of 24 hours prior to installs
  • After Photos: upload after photos to shared album and email client update/after photos within 1 hour of completed install post-Install Sales Orders: fulfill and email client copy of sales order (same day as install, or within 24 hours at the latest

Communication

  • Effectively communicate with the design team, operations, logistics, and president to achieve successful outcomesRespond to Slack messages and communications promptly during business hoursProvide key updates throughout the day/week and notify of issues promptly

Miscellaneous

  • Assist with inventory management and warehouse organizationMaintain professional and technical knowledge by seeking and continuing educational opportunities

Qualifications

Elite Austin will only consider high energy and high integrity people for our team. We are looking for the following knowledge, skills, and abilities:

  • Leadership, operations and project management skills including 1-3 years of management experience
  • Design skills including 1-3 years of design experience, preferably working with home furnishings
  • Internally motivated, able to keep busy during slower times
  • Possess good writing, math, and oral communication skills
  • Strong attention to detail with proven organizational abilities; ability to prioritize and excellent time management skills
  • Proficient with Apple products, and Microsoft Office
  • Professional appearanceSafe and clean driving record.
  • Reliable vehicle for travel to and from warehouse/office, project sites and marketing drop offs (will need to transport some décor inventory in your own vehicle)
  • iPhone (we utilize Apple products and you will receive a monthly cell phone allowance)
  • Long hours of standing, moving, bending, and caring
  • Must be able to lift and carry up to 50 pounds
  • Work in our warehouse, office and onsite at projects. Ability to withstand high-stress situations and meet demanding deadlinesPositive attitude, action-oriented executor; ability to problem solve effectively efficiently
  • Photography and graphic design skills are a plus but not required

Schedule Pay

  • Full-Time Employee
  • Average of 40 hours per week within the timeframe of Monday-Friday, 8 am-6 pm
  • Paid holidays vacation time
  • Health, dental vision insurance
  • Maternity policy
  • Pay: Salary + Bonus
  • Mileage reimbursement
  • Cell Phone Allowance

How to Apply

Please submit your resume along with a cover letter. Please include the following in your cover letter:

Available start date
Pay requirements
Why do you feel you would be a good fit for the position. Please include leadership experience
Examples of design work such as photos, lookbooks/mood boards, Pinterest/Houzz boards, etc.

(Please don't contact our office directly)

Compensation
$50,000 yearly
About Elite Austin

Elite Austin is a local design company specializing in home staging, furniture rental, and design services.



Please check out our website and social media:

https://www.eliteaustin.com

https://www.facebook.com/EliteAustin

https://www.instagram.com/eliteaustin

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