Dental Treatment Coordinator
W Orthodontics
New York, NY US
Posted ago
W Orthodontics

As the Orthodontic Treatment Coordinator, you will take full responsibility for providing an exceptional New Patient Experience. You will guide patients and their parents through the new patient process, answering questions and gathering information. You will work directly with the doctor to communicate treatment needs and present treatment options to patients and/or parents. You will use excellent communication skills, encouraging patients/parents to move forward with the recommended treatment options. For patients and/or parents who are unable to make a decision that day, you will be responsible for following up to encourage case acceptance. You will also maintain relationships with patients in observation.  


  • Call new patients prior to the consultation
  • Greet new patients in a polite and professional manner
  • Lead the new patient consultation
  • Effectively educate parents and patients on the benefits of orthodontic treatment
  • Prepare written treatment plan
  • Make all financial arrangements per practice guidelines
  • Set up initial treatment appointment
  • Follow up on unscheduled treatment plans
  • Coordinate appointments for patients in Growth and Observation program
  • Act as patient advocate assisting patients and parents who may have concerns
  • Introduce new patients into orthodontic protocol, sequencing of appointments and treatment
  • Coordinate patient transfers in and out of practice
  • Make comfort calls to all recently banded patients
  • Meet weekly and monthly to communicate case acceptance status and strategize about necessary improvements
  • Communicate weekly with the Marketing Coordinator regarding new patient referrals
  • Coordinate with the Scheduling Coordinator to keep pre-treatment recall and retention systems current, and to identify patients who are beyond their estimated treatment time
  • Assist with the implementation of practice marketing strategies such as asking for referrals and testimonials
  • Other duties as assigned 


  • High School diploma or GED, Bachelors highly preferred
  • Minimum of 2 years of experience in orthodontics or dentistry, or strong leadership roles
  • Ortho Treatment Coordinator experience a plus
  • Proven sales ability
  • Basic knowledge of Microsoft Excel
  • Working knowledge of orthodontic software is preferred

$18 - $20 hourly
About W Orthodontics

Dr. Washington is a warm and engaging orthodontist treating patients in the greater New York City metropolitan area. He is a certified orthodontist, a Gold Level Invisalign® provider, and is a member of the American Association of Orthodontists. Dr. Washington graduated from the Harvard School of Dental Medicine before he earned his degree in orthodontics from the University of Illinois in Chicago. Dr. Washington’s patient care is influenced by his Southern upbringing; he is calm and comforting and is determined to educate his patients about their orthodontic care. Furthermore, he comes from a long line of educators, which has allowed Dr. Washington to develop a unique approach that his patients have fallen in love with.

We are a laid-back practice, but behind the scenes, we hustle like Lebron in the playoffs, so know that before you send in your resume!

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