Customer Support Specialist
Mortgage Marketing Animals
Palm Harbor, FL US
Posted ago
Mortgage Marketing Animals

We are looking for an experienced Administrative/Customer Service Specialist to undertake a variety customer-facing support.

Must be able to provide clients with a top-notch customer service experience.

Our ideal candidate has exceptional oral and written communication skills. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Responsibilities

  • Incoming calls for customer support
  • Resolve customer inquiries via helpdesk and online chat
  • Teaching classes and Marketing Strategies to members
  • Manage schedules with Google calendar
  • Make sure each customer’s questions are addressed with care and precision to achieve full customer satisfaction
  • Ensure customer account information is up-to-date
  • Present company products and services to existing customers and potential customers

Qualifications

  • Superior phone skills - there is a lot of phone work in this position
  • Display strong communication skills, active listening skills, and personal skills
  • Experience working in a customer-oriented atmosphere
  • Excellent verbal communication and writing skills
  • Attention to detail and ability to multitask
  • Extremely organized, meticulous with details, proactive, and a creative mindset
  • Technical skills are required and the ability to figure out tasks
  • Willingness to learn and ability to self teach
  • Highly resourceful and self-starter

Compensation
$18 per hour
About Mortgage Marketing Animals

The Mortgage Marketing Animals is one of the top marketing consulting firms, in the U.S., for Loan Officers. Carl White & Tammy Schneider are the proud owners of Mortgage Marketing Animals & The Freedom Club. For nearly 20 years Carl has helped loan officers implement proven marketing strategies with great success by giving specific instructions on how to drastically increase monthly loan production & income while working only 32 hours per week. By following the strategies that he and his team provides, his clients are able to regain the freedom to do the things they want to do. Worrying about when, and where the next deal will come from is no longer a concern.

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