Customer Support Representative
HomeVestor of America, Inc.
Dallas, TX US
Posted ago
HomeVestor of America, Inc.

HomeVestors of America, Inc

Providing Real-Life Solutions that Improve Lives

Dallas TX

Full-Time

We are looking for an individual to join our Customer Support Team to answer service phone calls and enter resolutions in our Salesforce ticket system.

Currently working flex schedules Monday – Friday operating 2 Days in the N Dallas Office and 3 Days working from Home. (Computer and Equipment Provided, Stable Internet Required)

TEAM MEMBER ATTRIBUTES

  • Positive Attitude
  • Helpful
  • Work Ethic
  • Team Player
  • Personal Responsibility

COWORKER QUOTE:

“HomeVestors has been a great experience for me! Great company, my Colleagues across all levels are very friendly, caring, understanding, and helpful. There’s a lot of respect for your personal time and HomeVestors offers a great work-life balance. I feel like we’re more family than coworkers, favorite company I’ve worked for so far in my career!” – Danisha

Not Required but a plus:

  • Knowledge of Windows 7-10, iPad, Online Ticket System, Experience with Salesforce

If this describes you and you want a fulfilling career assisting franchisees to create a successful business, apply today! 

Responsibilities

Responsibilities

  • Respond to support requests in a timely manner.
  • Effectively troubleshoot and resolve problems presented.
  • Professionally communicate the effective resolution.
  • Track progress on all open requests, and follow-through to completion.
  • Work closely with our development team to gather proper information, and report systems issues in a clear concise format.
  • Thoroughly document communication resolutions.

Qualifications

Qualifications

  • Proven history of customer service.
  • Ability to communicate to gather information, and guide people to resolutions.
  • Stable internet and a quiet location to receive calls free of distractions.
  • Basic Working Knowledge of Computer Skills and willingness to learn.


About HomeVestor of America, Inc.

HomeVestors is America’s #1 Home Buyer, a real estate investment franchisor, headquartered in Dallas, TX. Known as the "We Buy Ugly Houses®" company, HomeVestors® trains and supports its franchisees in building businesses based on buying, rehabbing, selling, and holding residential properties. HomeVestors makes a positive impact in more than 170 markets nationwide.

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