Customer Support Manager
Aryeo
Remote
Posted ago
Aryeo

We are seeking an experienced Customer Support Manager to join our rapidly growing business and lead our support team. You are responsible for building and growing a team that provides exceptional product support to our current and future customers.

This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. To be successful, you’ll need to be an effective manager of people, be comfortable in a fast-paced work environment, and have an understanding of SaaS applications.


Responsibilities

  • Build and lead a team of talented support associates. 
  • Onboard new support associates to deliver a high level of support to customers.
  • Service a high volume of inbound support through a variety or channels: chat, email, phone, social.
  • Reproduce customer issues, draft tickets in Jira with supporting documentation and submit to engineering for further review.
  • Document enhancements and features based on customer feedback to drive product improvements
  • Identify and implement areas of improvement for our support ecosystem (internal knowledge libraries and user-facing content such as support documentation, guides, and videos).

Qualifications

  • Minimum of 5 years experience in a customer-facing support role, within SAAS technology.
  • Minimum of 2 years experience in a support lead or manager role.
  • Experience hiring and managing a team.
  • Fast learner who can understand and articulate technology at a high level.
  • Excellent verbal and written communication skills.
  • Bonus: Real Estate Industry experience

Compensation
$75,000 - $100,000 yearly
About Aryeo

Aryeo is a fully remote, venture backed proptech company focused on transforming the real estate media industry. Centered at the intersection of Marketing, Valuation, Design, and Copyright, real estate media touches all parts of the industry. At Aryeo, we build the software that powers the creators, and enables the consumers. We are backed by the VCs who invested in companies like DoorDash and Robinhood, and built companies like Shutterstock from the ground up. We are a remote-first company.

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