Customer Support Associate
Workman Success Systems
Salt Lake City, UT US
Posted ago
Workman Success Systems

Workman Success Systems is one of the top real estate coaching companies in the country. We are looking for friendly, motivated customer support associates to help ensure the success of our elite clientele. We’re a close-knit, inclusive group of fun, encouraging people, and we can’t wait to meet you!

This position includes:

  • Full medical, dental, and vision insurance
  • Three weeks PTO per year
  • 401(k) investment plan
  • Competitive pay

Responsibilities

Customer Support Associates are responsible for the onboarding of elite real estate clients into our systems, as well as supporting them throughout the coaching process. Become proficient in industry-leading software such as Hubspot, Asana, Google Workplace, and Slack. Improve communication skills and emotional intelligence while interacting with clients. Learn how to build and execute department goals while collaborating with a team. 

This is an in-office/in-person position.

In this position, you will:

  • Introduce new clients to our products and services
  • Take the lead in new client orientation by providing one-on-one systems training
  • Ensure client satisfaction by fielding and resolving concerns, providing information and support
  • Professionally respond to email, phone, and live chat communications
  • Proactively identify potential concerns before they arise
  • Update and maintain internal database and ensure data integrity
  • Help troubleshoot various online platforms

Qualifications

  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • High school diploma, G.E.D., or equivalent
  • Prior customer service/support experience
  • Team oriented
  • Ability to comfortably conduct video calls
  • Familiarity with technological tools such as Google Workspace, video conferencing apps, and phone and email interfaces.
  • Strong work ethic

Compensation
$38,000 - $45,000 yearly
About Workman Success Systems

Workman Success Systems is a real estate coaching and training company based in Murray, Utah. Our mission is to make a meaningful difference in the lives of real estate agents, brokers, and team leaders by helping them improve their businesses and rebalance their lives. We strive to create an inclusive, supportive company culture focused on helping each other reach their full potential. Come join our team today!

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