Customer Success Technician Representative
CLMBR
Denver, CO US
Posted ago
CLMBR

As the Customer Care Tech Rep, you will be a key member of the team as we develop and support our community. You will be supporting end users during troubleshooting activities as well as interacting directly with equipment issues, operating systems, hardware, and software. You will communicate, track and oversee the information a customer has on their machine and their account.

Responsibilities

  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
  • Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
  • Maintain detailed records of daily interactions with customers, installation activities reported issues and completed solutions along with any further actions required of management or repair personnel
  • Develop training manuals and troubleshooting procedures to help both support personnel and end-users interact properly with hardware and software


Personal Characteristics of this Position:

  • Ability to multitask in a high-intensity environment
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work occasional nights, holidays, and weekends
  • Excellent verbal and written communication skills
  • Experience with high volume phones, emails, social media, and live chat conversations
  • Team player willing to contribute to a positive team culture

Qualifications

  • Minimum of 1-3 years working in a customer service role 
  • Minimum of 1-5 years experience in a technical or mechanical service role
  • Comfortable working flexible shifts over a rotating pattern, including mornings, days, evenings, and weekend shifts (8-hour shifts) 
  • Ability to adapt to business needs and changes to contribute to the departments long term goals and vision 
  • Track record of hitting targets in a high-pressure environment to the highest quality standards 

Compensation
starting at $20 hourly
About CLMBR

With a mission to revolutionize the climbing machine and empower every person to achieve more with greater efficiency, CLMBR has designed the most efficient, connected machine engineered with the end-user in mind. CLMBR is built to support the movement the body was made for.


CLMBR launched on Indiegogo in 2020 and quickly reached its funding goal in only 30 minutes! Since then, the team has grown to 70+ individuals with varying backgrounds and proven success in industries like fitness, fashion, and product. Our investors and ambassadors span a variety of industries and include prominent names. Visit our press page for more.

At CLMBR, we’re committed to our vision of putting our members and our teammates in control of their health. Some of our benefits include:


  • Low Impact
  • Best Cardio, Strength workout in less time
  • Fits into many spaces and lifestyles 
  • Diverse group of classes for all levels

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