With a mission to revolutionize the climbing machine and empower every person to achieve more with greater efficiency, CLMBR has designed the most efficient, connected machine engineered with the end user in mind. CLMBR is built to support the movement the body was made for.
As the Customer Care Tech Agent, you will be a key member of the team as we develop and support our community. You will be supporting end users during troubleshooting activities as well as interacting directly with equipment issues, operating systems, hardware, and software. You will communicate, track and oversee the information a customer has on their machine and their account. As CLMBR grows and expands in the marketplace and broadens its product set, you will be critical in the creating, planning, and methods of how we relate to the users of our products.
*This is a Denver-based in-office position.
Personal Characteristics of this Position:
With a mission to revolutionize the climbing machine and empower every person to achieve more with greater efficiency, CLMBR has designed the most efficient connected fitness machine, engineered with the end-user in mind. CLMBR is built to support the movement the body was made for.
Community- We work as part of a diverse team of individuals who are joined by the pursuit of greatness.
Leadership- We are leaders on this journey. Lead by example and respect those around us. We are accountable for our actions.
Motivated- Each day brings new challenges, and we meet those challenges with thoughtful consideration and precise execution. We motivate each other by providing positive reinforcement and encouragement.
Bold- The first step starts with bravery and boldness to explore the unknown.
Respect- For ourselves, each other, and our customers. We lead with a sense of integrity in our work and in our everyday interactions.