Customer Success Tech Agent
CLMBR
Denver, CO US
Posted ago
CLMBR

With a mission to revolutionize the climbing machine and empower every person to achieve more with greater efficiency, CLMBR has designed the most efficient, connected machine engineered with the end user in mind. CLMBR is built to support the movement the body was made for.

As the Customer Care Tech Agent, you will be a key member of the team as we develop and support our community. You will be supporting end users during troubleshooting activities as well as interacting directly with equipment issues, operating systems, hardware, and software. You will communicate, track and oversee the information a customer has on their machine and their account. As CLMBR grows and expands in the marketplace and broadens its product set, you will be critical in the creating, planning, and methods of how we relate to the users of our products.

*This is a Denver-based in-office position.

Responsibilities

  • Provide daily support to users of various computer systems, including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
  • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel
  • Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
  • Responsible for maintaining a consistent CLMBR standard of communication and establishing a positive rapport with every user

Personal Characteristics of this Position:

  • Ability to multitask in a high-intensity environment
  • Ability to remain professional and courteous with customers at all times
  • Must be available to work occasional nights, holidays, and weekends
  • Excellent verbal and written communication skills
  • Experience with high-volume phones, emails, social media, and live chat conversations
  • Team player willing to contribute to a positive team culture

Qualifications

  • Minimum of 1-3 years working in a customer service role 
  • Minimum of 1-5 years experience in a technical or mechanical service role
  • Comfortable working flexible shifts over a rotating pattern, including mornings, days, evenings, and weekend shifts (8-hour shifts) 
  • Strong computer skills 
  • Ability to adapt to business needs and changes to contribute to the department's long-term goals and vision 
  • Track record of hitting targets in a high-pressure environment to the highest quality standards 
  • Represent the voice of the customer company-wide to relay feedback and implement improvements

Compensation
$25/hr
About CLMBR

With a mission to revolutionize the climbing machine and empower every person to achieve more with greater efficiency, CLMBR has designed the most efficient connected fitness machine, engineered with the end-user in mind. CLMBR is built to support the movement the body was made for.  


Community- We work as part of a diverse team of individuals who are joined by the pursuit of greatness.

Leadership- We are leaders on this journey. Lead by example and respect those around us. We are accountable for our actions.

Motivated- Each day brings new challenges, and we meet those challenges with thoughtful consideration and precise execution. We motivate each other by providing positive reinforcement and encouragement.

Bold- The first step starts with bravery and boldness to explore the unknown.

Respect- For ourselves, each other, and our customers. We lead with a sense of integrity in our work and in our everyday interactions. 

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