Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Here's what we offer:

• The opportunity to gain valuable insight into the Real Estate industry and obtain your license
• Ongoing training and support to help you achieve your goals
• A supportive and collaborative team culture that promotes personal and professional growth
• An insurance stipend (if applicable)
• Paid time off (PTO) benefits

• Maintain customer accounts and update with new account information as needed
• Communicate frequent customer suggestions to the team to troubleshoot
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Interact with the sales lead to maintain and improve service and product knowledge
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

• Establish connections with potential clients
• Channel new, eligible leads into the sales pipeline
• Pursue fresh business prospects to broaden the customer base
• Regularly update customer databases to provide up-to-date client information to the sales team and our corporate referring partners
• Possess proficient time management abilities

• Display strong communication skills, active listening skills, and personal skills
• Strong knowledge of customer interface and interaction
• High school graduate, G.E.D. recipient, or equivalent

• Excellent interpersonal, communication, and active listening skills are a must-have
• Call center experience is desirable
• Passing a background check is mandatory

OUR COMPANY CULTURE

“Culture cannot be described in one or two words. The culture of a company will often reveal its pulse- its heartbeat. Culture will tell you how a team member feels about their role within the company. Culture shows how team members are supported when they succeed and/or fail at their jobs. Culture always supports the Core Values of a company. And, the culture will define the speed, pace, mission, and vision of a company. Simply described, culture is the common denominating attitude every member demonstrates inside the organization.” -Wm. Bustos, CEO.