Customer Services Director - Paraplanner
Ameriprise Financial
Abilene, KS US
Posted ago
Ameriprise Financial

Paraplanner/Client Service Director

Position Title: Client Service Associate/Director Position Description:

Step into an instrumental role. Help conduct the smooth operation of a fast-paced—and friendly—financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.

Assist financial advisor(s) and associate financial advisor(s) in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.

This role provides client relationship support through interacting directly with clients to ensure accurate account setup and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing a client appreciation event.

Responsibilities and Time Allocation – Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Job Type: Full-time
Pay Range starts at $45,000 per year


Position Functions:

50% Business Management

  • Work with home office to ensure accurate account setup and resolve issues
  • Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
  • Maintain files and records in accordance with the records retention policy
  • Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)
  • Supervise administrative staff as well as manage team interactions on a day-to-day basis
  • Act as a backup to other staff

50% Client Care

  • Call clients to complete service-based tasks
  • Maintain client management system
  • Maintain files and records in accordance with the records retention policy
  • Write notes or letters to clients on personal letterhead of administrative nature only
  • Review and respond to emails as necessary
  • Conduct transaction requests as directed by financial advisor(s) and associate financial advisor(s)
  • Coordinate client appreciation events and seminars

Key Traits of a Successful Client Service Associate/Manager:

  • Direct attention to detail and organization
  • Effective communication with clients and other advisors/staff
  • Effective and efficient time management
  • Polite and clear phone manner
  • Ability to multi-task
  • Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial
  • Ability to support and provide guidance for compliance within the advisor’s practice
  • Positive attitude and sincere willingness to constantly learn and grow


Education and Other Designations:

  • College degree or higher preferred
  • 2+ years of similar experience preferred
  • Already have or be able to study for and pass exams for federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident and health insurance licenses

$45,000 - $65,000 yearly
About Ameriprise Financial

We are a private wealth advisory practice of Ameriprise Financial is a financial planning company that focuses on helping our clients feel confident about their financial future by providing comprehensive financial planning and investment consulting to families, individuals and small businesses to help achieve their goals.

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